Senior Systems Engineer

Key Responsibilities

System Installation & Configuration – Software Administration:

-          Monitors and maintains operating systems to ensure effective installation and performance.

-          Administers middleware products in environments.

-          Supports the deployment, maintenance, and operation of internal applications as needed.

-          Performs regular administration and conducts standard performance trend analyses and manages server capacity to ensure service performance meets standards.

-          Leverages working knowledge of application monitoring tools to ensure efficiency.

System Installation & Configuration – Installation and Configuration:

-          Installs and configures servers, cloud infrastructure, and all software and environments.

-          Performs system configurations and backups independently to ensure optimization of server infrastructure.

-          Supports hardware maintenance, auditing, installation, and provisioning as necessary.

-          Collaborates with internal technical experts and third-party vendors to resolve integration challenges.

System Installation & Configuration – Identity & Access Management:

-          Administers access privileges in the identity and access management system to ensure accurate access to IT resources.

-          Monitors user activity in the identity and access management system and reports on system activity.

-          Learns to provision access management systems.

Service Lifecycle Management – Batch Processing:

-          Monitors the batch process to ensure the updates are applied and triages any issues that arise.

-          Implements batch management using different work schedulers to configure jobs and job streams, define dependencies, and report job performance.

-          Ensures scheduling and budgets of batch monitoring services comply with Service Level Agreements (SLA).

Service Lifecycle Management – Security Maintenance:

-          Follows existing procedures to provide assurance that compute and storage devices are secure.

-          Maintains privileged accounts/secrets integrity of systems and compute and file system security for the compute and storage environment.

-          Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies.

-          Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack.

Service Lifecycle Management – System & Security Improvements:

-          Deploys enhancements to improve the performance, reliability, and security of systems and environments.

Incident Management & Support – Incident Management:

-          Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.

-          Collates incident-based data for team metrics and key performance indicators (KPIs) by assisting with system and network incidents to identify patterns, root causes, and solutions.

-          Participates in incident review meetings to provide feedback for operational performance and solution implementation.

-          Partners with third party vendors and cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to drive collaboration for implementation and/or resolution f