Service Quality Connected Vehicle Support Analyst

COMPANY BACKGROUND

LOVE. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

ROLE SUMMARY

The Service Quality Connected Engineering department ensures the rapid resolution of quality issues through effective 
collaboration with Subaru of America (SOA), Subaru Corporation (SBR), and various suppliers.

The Service Quality Connected Vehicle Support Analyst provides technical expertise and support in resolving quality issues related to infotainment and connected vehicle technologies. Leads the evaluation process for running change in-vehicle software, working closely with SOA, Subaru Canada, Inc. (SCI), Toyota Motor Corporation (TMC), Toyota Motor North America (TMNA), and SBR to ensure alignment and thorough validation. Under the direction of the manager, supports the investigation and 
analysis of quality concerns, delivers detailed data analysis, and helps ensure the seamless execution of connected vehicle 
evaluation activities.

PRIMARY RESPONSIBILITIES: 

• Technical Support & Issue Resolution: Assists in identifying, diagnosing, and resolving infotainment and connected 
  vehicle quality issues, using data analysis and technical knowledge. Assists engineers in Quick Response Activity 
  (QRA) investigations, from preparation to report creation.
• Diagnoses Subaru vehicle connected technical issues, both as part of a QRA or for vehicles that are part of the North 
  American Subaru, Inc. (NASI) company fleet. Repairs NASI vehicles, if needed.
• Data Collection & Analysis: Gathers and analyzes data related to quality issues, documenting findings, and contributing 
  to root cause analysis efforts.
• Investigation Assistance: Supports the investigation process by collaborating with internal teams (Subaru Corporation 
  [SBR], Subaru of America [SOA], Toyota Motor North America [TMNA]) and external suppliers to ensure timely 
  resolution of quality issues.
• Firmware Over-The-Air (FOTA) & Wired Software Evaluation: Leads the setup, market coordination, test case 
  identification and creation, execution, and cross-functional coordination to evaluate and validate running change 
  software delivered through both FOTA and wired vehicle software updates.
• Quality Monitoring: Regularly monitors vehicle performance and quality in the field, reporting any emerging issues to the 
  manager for further action.
• Documentation & Reporting: Creates and maintains detailed documentation of investigations, resolutions, and corrective 
  actions to support ongoing quality initiatives

ADDITIONAL RESPONSIBILITIES:

• Collaboration with Cross-Functional Teams: Works closely with the Fast Action & Solution Team (FAST) team, Subaru 
  of Indiana Automotive (SIA), SOA, Subaru Canada, Inc. (SCI), and other stakeholders to support issue resolution and 
  ensure alignment on action plans.
• Continuous Learning: Develops technical expertise in connected vehicle systems, infotainment technologies, and quality 
  management practices, staying up to date with the latest developments.
• Special Projects: Provides support on special projects as assigned in the Connected Vehicle Service Quality Team.
   

REQUIRED SKILLS AND PERSONAL QUALIFICATIONS: 

• Ability to manage multiple priorities at one time with ability to multi-task and stay organized.
• Strong knowledge of head unit software, Data Communication Models (DCM), and out-car connected services.
• Strong documentation and written and verbal communication skills.
• Strong problem-solving skills.
• Proficiency with Microsoft Office Suite.
• Ability to interact effectively with Japanese people and adapt to Japanese business practices.
• Understanding of (or ability to