Senior Financial Counselor

Job Summary

The Senior Financial Counselor functions as a group leader by following up on routing and special patient cases. In addition to the functions of the Financial Resource Advisor, the Senior FRA assists the Supervisor with day-to-day operational aspects of the department and completes assigned projects.

Essential Functions

• Takes a lead role and acts as a mentor, resource and consultant regarding account issues.

• Participates in special projects, as requested, and provides feedback to leadership in the development, implementation and review of policies/procedures/guidelines and department processes.

• Assists in the orientation and training of new employees.

• Conducts in-person interviews and consults with patients and their families to resolve financial barriers including, but not limited to, postponement of elective services. This may also include travel to multiple locations or home visits.

• Acts as the liaison between the patient and intake, registration or clinical staff, as well as outside organizations, on matters related to assisting the patient with securing a funding source, including but not limited to Medicaid, Medicare, auto, workers' compensation, COBRA, crime victims' compensation, access to insurance exchange, liability coverage and grants.

• Participates in continuing education in order to stay current on relevant patient funding sources and other industry trends.

• Responds to patient inquiries and provides on-site consultation and support as a liaison for billing, collections and denials management questions as needed. This may include collecting patient deposits or setting up payment arrangements and acting as the liaison between the price estimator and the patient.

• Evaluates and is the decision maker for charity care including Propensity to Pay, completion of Financial Assistance applications and other related materials, forms or documentation.

Qualifications

Required

• High School Diploma or equivalent

• 5 years of relevant experience health care revenue cycle or equivalent, health care billing, customer service, medical billing/third party payers, patient registration, collections, medical terminology, insurance verification, transplant financial counselling

Preferred

• Associates Degree in Customer Service, Health Services, Health Care Administration, Information Technology, Business or Accounting
• CRT-Application Counselor (CAC) - CMC Centers for Medicare & Medicaid Services 60 Days

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Admitting Remote Registration

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace c