Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department at Washington University School of Medicine is committed to delivering a comprehensive range of services to support the medical campus.

We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world’s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management.

Furthermore, as the School of Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.

Greets and provides accurate information while meeting the needs of the customers of the Operations and Facilities Management Department. First and main point of contact for all customers visiting and/or contacting the department.

Job Description

Primary Duties & Responsibilities:

• Receives, records, and distributes verbal and written work orders from departments to service crews for Facilities Engineering, Custodial, and parking issues, prioritized based on urgency. Coordinates with other facilities units to ensure follow-up and completion of work orders assigned. Responsible for the distribution of planned, limited, and emergency outages.
• Provides customer service to walk-up customers by phone and online work order submittal. May provide support to students and guests as it relates to front desk activities.
• Maintains call quality by providing customers with accurate information in a timely and professional manner. Provides tier-one customer service follow-up and ensures completion and close out of escalated service issues.
• Issues University parking permits and U-Passes.
• Distributes university-issued badges for Access Control.
• Responsible for cash handling, including payment intake, providing change, preparation of receipt vouchers, daily balancing, and cash reconciliation.
• Provides data entry within multiple databases and systems supporting the Facilities Management department. This may include work order supplies, updating of equipment/inventory, and customer and account charges.
• Maintains a strong working knowledge of software, computer, and telephone systems and facilities terminology in assigning and/or dispatching work.
• Performs other duties as assigned and supports the Operations & Facilities Management Department.

Working Conditions:
Job Location/Working Conditions

• Normal office environment 

• Ability to work flexible shifts

• Ability to sit or stand for extended periods of time

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Customer Service, Organizational Commitment, People Oriented, Professional Integrity, Receptionist Training, Strive for Excellence, Teamwork

Grade

G