Technical Services Field Coordinator

Overview

We're looking for a Technical Services Field Coordinator to serve as the essential link between our products, customers, and internal teams. You'll provide hands-on technical support at customer sites, contribute to product innovation through R&D initiatives, and help manage our raw material operations to keep everything running smoothly.

Responsibilities

Customer Support & Technical Assistance

• Partner with customers—from prospects to long-standing accounts—to ensure seamless product integration into their operations.
• Travel to customer facilities to provide on-site technical support and troubleshooting issues in real-time.
• Investigate and resolve customer concerns, maintaining detailed records to drive continuous improvement.

Raw Material & Production Coordination

• Oversee frozen primal raw material inventory, coordinating slacking schedules with internal and external partners.
• Forecast production needs for both primal and portioning operations.
• Assist with purchase order generation and resolve any raw material inventory challenges.
• Support production planning and scheduling as needed.

Product Development & Quality

• Participate in product testing initiatives, including regular production assessments, R&D projects, and pilot programs.
• Work closely with management, customers, and suppliers to identify opportunities and deliver technical solutions.
• Build and maintain strategic supplier relationships that advance company goals.

Additional

• Ability to perform all essential job functions with or without reasonable accommodation.
• Perform all other duties as assigned.
• Must have regular and punctual attendance.

Qualifications

Skills and Abilities

• Food safety regulations and compliance.
• Quality assurance protocols and testing procedures.
• Yield optimization knowledge.
• Strong presentation and training abilities.
• Proficiency with Microsoft Office Suite and general computer applications.

Demonstrated Competencies

• Strong analytical thinking and problem-solving abilities.
• Excellent communication skills across all organizational levels.
• Leadership capabilities that foster effective teamwork.
• Conflict resolution skills with attention to urgency and detail.

Physical Requirements

• Work performed in both office and production facility settings.
• Travel to customer sites up to 50% of the time.

Experience: Minimum 5 years of hands-on experience in food processing.Education: Technical degree in microbiology, chemistry, meat science, food science, or related field (or equivalent experience).Department: Technical Services.