Senior Learning Knowledge Management Consultant

ABOUT KALLES GROUP:

Everyone deserves to be secure. Our mission at Kalles Group is to help secure the future for companies of all shapes and sizes.

While our expertise spans multiple disciplines, our method remains consistent: building trust and relationship with people -- whether you are a client, a consultant, or--in this case--a candidate.

No matter what role you come from--whether you're an executive or just starting your career-you can expect our highest level of attention and respect. We want to find the right fit for each role, but we also want you to find the right fit for your career.

We believe the best way to show you what our team is like is to treat you like you're already a part of it. We hope you'll consider joining our team of experienced professionals who are building their careers at Kalles Group—and having fun while doing it.

ABOUT YOU:

• Your values:
  • Integrity: You believe in doing the right thing, even when it's uncomfortable, seemingly inefficient, or costly.
  • Purposefulness: You have a desire to serve others with your skillset and an openness to continuous learning and growth.
  • Ownership: You stick to your commitments, follow up with action, and seek clarity in communication & expectations.

 

What you’ll do

The Senior Learning Knowledge  Management Consultant will be leading the creation of a centralized IT learning hub portal for our global non-profit client.  This portal will drive organizational learning based on dat-driven insights.  If you are passionate about learning and development, skilled in instructional design, and are a strategic thinker with leadership skills, we want to connect with you!

Key Activities

• Solidify service charter: Define owner, strategic intent, measurable objectives, and communicate to all relevant stakeholders (refine this document and leverage best practices below)
• Analysis and validation: identify top technology questions through an evaluation of service tickets submitted by new hires and interviews with super users who onboard new hires.
• Recommendations for new hire process: collaborate with Service Managers across IT to develop resources that support top technology recommendations for new hires.
• Improved experience recommendations: identify additional delivery mechanism for informing new hires of IT resources and just-in-time learning opportunities.
• Client content pages: generate a centralized hub of identified technology resources for new hires.
• Launch first new delivery capability: launch first phase - develop and launch additional IT onboarding delivery such as an onboarding app or similar.
• Initiate discovery phase of centralized IT staff enablement strategy to map existing information and develop initial recommendations to improve centralized strategy. 

Qualifications

• Proven understanding of Adult Learning Theory
• Experience developing Technical Education and Awareness programs and strategies
• Knowledge of enterprise IT organizational, business, and technical environments
• Ability to learn complex, difficult concepts with minimal assistance
• Experience in multiple industry verticals, including but not limited to finance, healthcare, software, and retail.
• Excellent organizational, analytical, and problem-solving skills
• History of completing projects that require strategic thinking
• Strong program management experience in an enterprise environment and the ability to prioritize and balance multiple projects simultaneously
• Customer-focused attitude – a customer advocate
• Excellent communication skills and the ability to effectively collaborate with technical and senior business staff and management
• Required: Teams experience, including meetings, chats/conversations, and file management

Preferred Tools

• Strong knowledge of PowerPoint, Outlook, and Cloud File Storage such as SharePoint Online, Dropbox Business, and OneDrive for Business
• Basic Excel and Microsoft Teams experience
• OneNote experience including Outlook integration
• Online learning development tools such as Captivate, Storyline, Articulate, Camtasia or similar.
• SharePoint experience preferred
• Content Curation and Knowledge Management experience a plus
• Background in Security Awareness education is a bonus

 

WHAT WE OFFER:

• Competitive