Change Management Quality Assurance Analyst

Change Management Quality Assurance Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity: We are seeking a detail-oriented Change Management Quality Assurance Analyst to ensure the successful implementation of organizational changes. The successful candidate will work closely with project teams to assess, monitor, and improve change management processes while ensuring quality standards are met.

Responsibilities:

• Identifies and tracks program risks and action items to closure, and assess risk and cost of changes 

• Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff  

• Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives 

• Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes

• Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed 

• Support measurement and reporting for weekly and monthly meetings and as required

• Identify areas for improvement in practices and recommend solutions 

• Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution 

• Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.) 

• Support the Lead in efforts ensuring high performance and quality are consistent 

• Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs

• Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects 

• Develop and implement quality assurance strategies and processes for change management initiatives

• Conduct quality audits of change management processes, documentation, and outcomes

• Collaborate with change management teams to ensure quality standards are met throughout project lifecycles

• Ensure Impact of change on other services and Configuration Items (CIs) are effectively assessed 

• Assist the lead in ensuring timely approval for all types of changes 

• Closely work with engineering team for evaluation of change during approval and after deployment 

• Closely work with project (release and deployment) team for scheduling changes, and ensure change evaluation and release planning is effectively done 

Qualifications:

• TS/SCI with poly required 

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience  

• 5+ years of related work experience

• Good working knowledge of the Service Management workflows and ITSM processes 

• ITIL V3 or 4 certification and training 

• Strong knowledge of change management methodologies and best practices

• Excellent analytical and problem-solving skills

• Strong attention to detail and ability to manage multiple projects simultaneously

• Proficiency in data analysis and reporting tools

• Excellent communication and interpersonal skills

• Change Management certification (e.g., PROSCI, CCMP) preferred

• Experience with project management tools and methodologies

Desired:

• Advanced ITIL certifications or training 

• Project Management Professional (PMP) certification 

• Working knowledge with ServiceNow 

• Experience in leading large process improvement projects 

• Experience with Agile methodologies 

• Good understanding of product release methodologies 

 

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