L&D Measurement, Analytics & Field Enablement Specialist

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We’re looking for a curious, data-fluent Learning & Development professional who can uncover the story behind the numbers and turn insight into action for the field.

In this role, you will help us stay deeply connected to the needs and realities of our Professional Services Field teams. You will design and lead research and discovery approaches, own our learning measurement and analytics framework, and help evolve our measurement strategy beyond participation and satisfaction metrics toward sustained learning application, behavior change, and business impact.

Working across the Talent Development and Learning team, you will make the impact of our L&D investments more visible, credible, and actionable. You will bring together field insights, program data, learning outcomes, and business measures to inform decisions, strengthen our learning experiences, and continuously improve how we enable our people.

Key Responsibilities

Reporting, Measurement & Analytics

• Own end-to-end reporting and analytics across Talent Development and Learning initiatives, identifying the metrics that matter and translating data into actionable insights.
• Develop consistent reporting approaches that provide visibility into team outputs, program performance, learner experience, engagement, CSAT, and learning quality.
• Embed measurement into the design of learning programs from the outset, ensuring success measures, data requirements, and evaluation approaches are clearly defined.
• Establish scalable measurement frameworks, processes, and standards that enable consistent evaluation across the learning portfolio.
• Identify trends, opportunities, and areas for improvement, using data to inform decisions and continuously raise the quality and impact of our learning solutions.

Field Research, Discovery & Business Impact

• Design and own qualitative and quantitative research and discovery approaches that build an ongoing understanding of Professional Services Field teams, including their skill gaps, challenges, priorities, and day-to-day realities.
• Translate field insights into clear recommendations that directly inform the discovery, design, and prioritization of new learning and enablement solutions.
• Partner with stakeholders and field teams to validate learning needs, test assumptions, and ensure solutions are grounded in real business and learner needs.
• Develop frameworks and initiatives that measure learning retention, application, and sustained behavior change over time.
• Advance our measurement approach beyond traditional L&D metrics by connecting learning outcomes to observable changes in performance and business results.
• Define short- and long-term success measures that resonate with senior stakeholders and demonstrate the broader impact of learning investments.
• Build and champion dashboards, reporting mechanisms, and measurement approaches that connect learning activity, learner outcomes, behavior change, and business impact.

Data Storytelling & Executive Insights

• Translate complex datasets, research findings, and field insights into clear and compelling narratives.
• Create executive-ready presentations, dashboards, and visual reports that bring program performance and learning impact to life.
• Surface key trends, insights, risks, and opportunities to support evidence-based decision-making.
• Use data storytelling to influence future learning strategy, investment decisions, program improvements, and prioritization.

Instructional Design Partnership