Talent Acquisition Operations Manager

Location:   Remote – Must be in the US or Canada

Travel:   Negligible

Manages Others:  Yes

Education:   Bachelor’s degree in Computer Science, Information Systems, Psychology, Human Resources or Business Administration preferred, however not required

Experience:   5+ years’ experience working in a TA Operations role with a strong understanding of ATS’s and related integrations, best in class TA operations, vendor selection and management, strong Excel, and reporting skills.  Must have a passion for TA Operations efficiency and technology. 

The Talent Acquisition Operations Manager is the key driver in the evolution and support of the Talent Acquisition technology portfolio and roadmap in partnership with leadership and other stakeholders across the business. This role provides system administration for iCIMS ATS and CRM, including configuration, business processes, notifications, auditing and data quality management. Drive and maintain vendor-led releases and system enhancements, including the configuration and development of new features, deploying enhancements, as well as creation and execution of test plans and training. Maintain relationships and lead meetings with key business partners to ensure visibility and partnerships for issue resolution and enhancements. Recognize patterns in support cases and requests to proactively log process enhancements and bugs. Lead knowledge transfer sessions, create and deliver technical and business process solutions. This role is an integral part of the Talent Acquisition team and works closely with Talent Acquisition leadership, IT teams and vendors to ensure execution of strategic goals. This is a new role created to support our team and will report directly to the Director of Talent Acquisition.

What you will do:

• You will be responsible for managing our technology stack including recruiting systems & tools including (ATS/CRM, chatbot/AI, website interface, automation etc.) access requests, user audits, troubleshooting, enhancement requests, vendor management, training, onboarding, and demoing, reporting, policy & process documenting/mapping, communications strategy, change management, bug escalations, assessment, data analysis.

• Manage the configuration and optimization of ICIMS ATS and CRM (we will be implementing ICIMS beginning in March 2023.) with an emphasis on automation, efficiency, and Talent Partner/Hiring Manager self-service, candidate experience.
• ICIMS ATS/CRM or similar system experience is required, ICIMS implantation experience is preferred
• Upgrade, maintain and manage talent acquisition tools on regular basis.
• Responsible to solve ongoing issues and assist with technical issues in the initiation, planning and implementation phases. These activities include the definition of needs, benefits, and strategy; support of operations staff in executing, testing.
• Act as a thought leader and partner to senior management on the roadmap for improving recruiting operations at BusPatrol, so that we can scale for immense growth in a sustainable and efficient way
• Grow and lead a team that can quickly pinpoint pain points in the recruiting process and deliver effective solutions, leading to improvements in key KPIs
• Partner with cross-functional leaders and stakeholders to institute company-wide changes in recruiting processes, tools, and experiences for both candidates and employees
• Know what operational excellence looks like and how to continuously innovate on candidate experience processes
• Manage and optimize recruiting tool usage across all levels of the company, including identifying new tools and technologies to remedy gaps where necessary
• Keep the pulse on the health of our recruiting operations, including figuring out which metrics matter most, and translating trends into actionable recommendations to drive projects and initiatives to address gaps
• Ownership of all training & enablement programs for recruiters, interviewers and hiring managers on relevant recruiting technology platforms and vendors

What you will need:

• 5+ years of experience configuring and managing Candidate Relationship Management (CRM)/Applicant Tracking Systems, preferably iCIMS ATS and CRM, including experience with business processes, data structure, reporting and data auditing and 2+ years’ experience managing a team
• Experience working in Talent Acquisition process from Talent Identification through Hire
• Experience managing vendors; career sites building rapport and accountability (LinkedIn, Indeed, Criteria, CoderByte, background and drug test vendors etc.)
• Ability to solution for complex Global multi-language configuration challenges
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