Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

JOB SUMMARY:

The Project Manager - Diagnostic Solutions, is responsible for the full Implementation Cycles associated with the BD Life Sciences solutions, as well as the Experience Management associated with the BD solutions.  The Implementations and the Experience Management apply to both internal and external projects.

The Full Implementation Project Cycle includes participation in the Sales process pre-contract, initiating the implementation project, executing on the deliverables and through the transition to our service/support services. The Project Manager will drive and own the implementations, document and report out project performance data, actively manage associated project risk, and mitigate open issues from project assignment through project transition.

The Customer Experience Management is key to the success of the Life Sciences strategy and is required to drive a high level of coordination between the different BD departments/functions and Customer teams to ensure a smooth implementation and ongoing customer satisfaction.

Primary Duties and Responsibilities:
Project Management responsibilities include, but are not limited to:

• Developing and communicating of the project plan to Customer leadership.

• Developing and regularly maintaining the project schedule.

• Hold regular meetings with internal/external project teams to check/monitor progress.

• Regularly update internal management stakeholders on high level project status.

• Advise the customer on managing organizational change (Change Management).

• Supply consultation to the customer on Lab Information Systems / IT Infrastructure and Services (building interior, power, air, etc.).

• Lead Change Management workshops/presentations to engage customer lab staff.

• Manage and communicate project risks impacting the project or organization.

• Engage local sales and service teams in order to create a sustainable product placement.

• Participate in continuous improvement sessions to the further professionalize the Projects Department.

• Attention to detail for review of order configurations prior to manufacturing requests.

• Coordinate install and application resources.

Customer Experience Management responsibilities include, but are not limited to:

• Interface effectively with the different BD departments to manage cross functional processes and resolve issues impacting customers.

• Supports sales partners’ efforts to attain business objectives.

• Continuously benchmark customer processes through Business Reviews, focusing on market trends and customer needs to find opportunities for process improvement and differentiated services.

• Manage customer perceptions by leading communications through both regular formal business reviews and informal periodic calls/visits.

Minimum Qualifications:

Knowledge and Skills

• Demonstrated leadership, motivational and organizational skills with a proven track record of accomplishments in cross-functional projects/teams/programs

• Demonstrated effective interpersonal skills; including effective internal and external communications and crisis/conflict resolution skills

• Demonstrated effective knowledge of Project Management, Risk Management and Change Management

• Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations

• Excellent Communication and Presentation Skills

• Willing and able to travel up to 50%

Education and Experience

• Minimum BA/BS in life sciences or engineering required with relevant laboratory/diagnostic instrumentation,