Go To Market (GTM) Program Manager

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: As the Go-to-Market (GTM) Program Manager you’ll manage various transformative programs that drive net-retention within the business. You’ll work cross functionally to identify what the business needs and opportunities are, gather data to derive solutions, scope them into strategies, and ultimately implement, track and manage programs/campaigns’ success.

Everything you’ll do relies on gaining and building strong interdepartmental relationships. You'll need to be empathetic, listen well and articulate what we’re doing and why. Lead cross-functional teams, developing project plan and define tool strategy 

Job Duties:

• Define campaign strategy and execution using AI tool across products and business units 

• Collaborate cross-functionally to define scope, analyze data to determine the effectiveness of campaigns and report key findings/insights to stakeholders 

• Define deliverables, required resources, work plan, budget, risks and timing for new initiatives 

• Identify key requirements for cross-functional teams and external vendors 

• Ideate new levers/strategies to improve workflows, campaigns, and sales tools

• Improve front-line experience through thoughtful development of tools and processes

• Support the development of sales/retention initiatives through change management 

• Develop internal processes to maximize the revenue growth opportunities 

To succeed in this role, you must have experience in:

• Bachelor’s degree or equivalent, master's degree is a plus, work experience with 5-7 years of relevant program management experience, preferably in the technology sector.  

• Build new processes/deliverables from scratch; you develop frameworks to support strategic decisions and are accomplished at detailed execution  

• Ability to lead cross-functional teams in order to develop and execute campaigns and programs 

• Lead discussions with Senior Leadership to drive decisions and outcomes.

• Create front-line plays, develop sales collateral, campaigns, value prop and deal strategy 

• Analyze data and reporting results to various stakeholders 

• Develop collateral to train sales teams on campaigns and drive change management 

• Strong presentation, organization, and communication (written and verbal) skills  

• UX/UI design, Salesforce, Microsoft Office Suite, Google Suite. Marketo and Auto-Dialer experience a plus

Desired Qualifications:

Key Attributes: You love making things better, taking things from “just an idea” to revenue generating execution and working with others. You have a passion for getting things done. No task is too big or too small when it comes to making your programs successful. You are bold, creative, and logical. 

• Program Management: Experience developing project plans and working with stakeholders to execute and identify risks. You know when and how to follow up with stakeholders to keep deliverable deadlines moving forward.  

• Campaign Management/Strategy: You can analyze market data and sales feedback to develop strategy and campaigns.

• Analytical: You have experience with collecting, organizing, analyzing, and disseminating actionable data in order to drive decision making and monitor campaign/strategy performance  

• Communication Skills: You know how to tailor your message to your audience, understand their motivations, and gain buy-in for your ideas. You’ll share your plan