Account Services Analyst

About Us 

MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There. 

The Role

We are seeking a highly motivated and detail-oriented Operations Analyst to join our US Account Services (“AS”) team. The ideal candidate will be responsible for analyzing and optimizing various operational processes within our team to improve efficiency and effectiveness. The Analyst will work closely with the AS Manager and cross-functional teams to identify areas of improvement, develop solutions, and implement changes to drive operational excellence.

If you are a proactive and results-driven individual with a passion for operational excellence, we invite you to apply for the Account Services Analyst position at MarketAxess. Join our dynamic team and help drive meaningful change within our organization.

How You'll Help Take Us There

• Support the Account Services team with customer onboarding, relationship management, and the training of new users on the platform
• Obtain knowledge of the MarketAxess platform and key products
• Produce reports and presentations; perform ad-hoc data analysis to be used for internal and external stakeholders, including trend and performance analysis
• Attend meetings with the Account Services team, including weekly update meetings, customer calls, and goal setting meetings 
• Build a professional network with mentors, senior executives, and colleagues across regions and offices 
• Gain the necessary skills to receive sponsorship for the requisite FINRA Operations Professional Examination (SIE, Series 99) if not already obtained
• Analyze existing operational processes and workflows to identify inefficiencies and areas for improvement 
• Collaborate with cross-functional teams to gather data, conduct analysis, and communicate findings 
• Provide ongoing support to the Account Services team

What We’re Looking for  

• Bachelor’s degree preferred, or equivalent experience
• Series 99 preferred, required to be obtained within the first 6 months of the role
• Knowledge of the fixed income markets, preferably investment grade, high yield, Emerging Markets, leveraged loans, credit derivatives and fixed income ETFs
• Experience with MS Office Suite, including Excel, PowerPoint and Access
• Experience with Tableau, Salesforce and Microstrategy preferred
• Knowledge of SQL Query and Programming/Coding is a plus
• Confidence and comfort interacting with customers and senior leaders
• Results-driven and detail-oriented with the ability to prioritize multiple tasks simultaneously
• Ability to tackle business problems with creative solutions
• Strong relationship builder who values giving and receiving feedback and is agile and eager to learn
• Analytical, quantitative, verbal and written communication skills

What You Can Expect from Us

• Free Food: We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks.
• Paid Time Off: Competitive PTO package including vacation and personal days, sick leave and charity days
• Generous Parental Leave: Up to 20 weeks fully paid leave
• 401(k): Dollar-for-dollar employer match up to $17,500
• Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount
• Wellness Stipend: We provide employees with up to $1K annually towards gym memberships, home office equipment and more
• Onsite Healthcare: We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location
• Tuition Assistance and Professional Development: Benefit from live and on-demand learning, role-specific training, employee-led Lunch and Learns and guest speakers
• Core benefits: Highly competitive medical, dental, and vision programs

For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $60,000 USD to $70,000 USD. Actual salary may vary depending on job-relate