RVP, Sales Engineering, Global Service Providers

Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for a RVP, Sales Engineering, Global Service Providers: 

• Hire and Lead a world-class SE team focused on delivering a unique, differentiated customer experience to new prospects and existing customers. 

• Partner with the Sales and SE teams to significantly grow the business.

• Build development plans for team members to ensure successful onboarding, core and continuing education of the team

• Assist with the development of formal sales plans and proposals for assigned opportunities

• Balance the workload of the SE Team in concert with input from the Account Executives and Regional Sales Leaders

• Transfer industry, technical, and product knowledge to SEs, and in turn to prospects and customers

• Keep up-to-date on relevant competitive solutions, products and services

• Support and participate with the SEs in performing detailed discovery and advanced technical presentations for customers, and prospects, remotely and in-person

• Develop and maintain expert understanding of all RingCentral applications and products

• Represent RingCentral at conferences, industry, and sales events

• Actively participate as a Product Interlock owner for RingCentral products and technologies and provide consultative support through leadership of your SEs

• Identify areas for opportunity, analyze data, and deliver actionable insights to drive growth

• Work with cross functional teams to optimize lead, pipeline and sales flow and enable deal delivery of RingSense

• Participate in the development and execution of the annual operating plan

• In charge of all technical escalations for your market segment

• Be the champion for sales in cross-functional business stakeholders

• Play a key role in go-to-market planning and execution
   

To succeed in this role you must have experience in:

• 7+ years of experience serving in the capacity of a Technical Sales/Solutions Engineer in a UCaaS/CCaaS environment, or equivalent, relevant experience

• Existing experience with UC & CC competitive products

• Existing experience with Workforce Engagement Management (WEM), Workforce Optimization (WFO), and Workforce Management (SFM) is a plus

• 5+ years of management experience in similar industries

• Proven ability to provide technical leadership to the account team and engineers

• Ability to teach other members of the team and effectively manage a team of highly skilled SEs

• Must be able to coordinate across various groups and functional teams

• Ability to apply solutions, technology and products to a business opportunity.

• Willingness to travel regularly throughout assigned region

• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Messaging, Video, Phone, and Mobile Communications

• Experience with Artificial Intelligence is a plus

• Knowledge of VoIP and data networking protocols

• Experience with Direct and Channel selling motions

• Understanding of customer communications requirements for enterprise business market