Technical Account Manager

We’re seeking a Technical Account Manager (TAM) to enable our customers to maximize the full value of the Conversica SaaS service through its integration with Salesforce and other CRMs. The TAM will be responsible for providing technical support during the sales cycle, leading the integration and onboarding of new customers, and providing ongoing technical support to existing customers. This individual must be comfortable advising a variety of mid-size customers from a wide range of industries. They will build and maintain strong relationships with multiple roles within their assigned customers, including senior executives, Salesforce administrators, and inside sales/marketing managers. Prior experience with Salesforce and marketing automation (MarTech) systems is preferred.

Responsibilities

• Configure and onboard new customers to the Conversica platform
• Lead Conversica integrations with modern CRM and Marketing Systems including Salesforce, HubSpot, Dynamics, Eloqua, and Marketo, and Dealer Management Systems such as DealerSocket, ELEAD1ONE, and AutoLoop XRM.
• Support the sales team with the technical aspects of the sales process, including by conducting technical integration demos, answering technical questions, and solution design.
• Be the customer-facing “product expert.”
• Develop trusted advisor relationships with customers’ technical staff, managers and executive sponsors
• Provide Tier-3 technical support to customers
• Serve as a customer advocate including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those to Product Management
• Maintain an understanding of open requests for customers to ensure efficiency.
• Work with internal teams to resolve customers’ technical issues

Qualifications

• Critical thinker and skilled problem solver who can troubleshoot technical issues to determine the optimal path to resolution; curious to explore!
• At least 2 years of relevant work experience, including technical account management, technical product support, software development, OR sales engineering to enterprise customers
• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience preferred
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
• Strong interpersonal skills and experience initiating and building strong relationships
• Excellent individual and group presentation, written, and oral communication skills
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Strong track record of being able to manage multiple customers and cases
• Professional demeanor, able to manage situations of high stress
• Experience working with Salesforce is a plus
• Ability to travel occasionally based on customer and business needs.
• Central or Eastern Time Zone preferred

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,000/year to $85,000/year plus variable for an OTE of $77,000/year - $93,500/year. Pay is based on a number of factors including market location and job-related knowledge, skills, and experience.
Conversica offers comprehensive health, dental, and vision benefits, flex time PTO, holiday pay, 401k plus company match, and equity. Further details can be provided upon request.