Clinical Specialist - Digital Services

Description

• Account Management: Build and maintain strong relationships with transplant center customers, ensuring satisfaction and effective use of the FlowHawk platform.
• Implementation: Lead the implementation process of FlowHawk with transplant programs, including onboarding, workflow customization, and user training.
• Workflow Optimization: Support customers in utilizing FlowHawk’s full suite of capabilities, including organ offer workflows, organ recovery and logistics workflows, patient intake, perioperative workflows, living donor workflows, and patient referral workflows.
• Customer Training: Conduct virtual and onsite training sessions to ensure successful adoption and ongoing utilization of the platform.
• Travel: Travel as needed to transplant centers, industry conferences, and trade shows (approximately 20-30%).
• Project Management: Manage timelines, deliverables, and communication for multiple customer accounts, ensuring projects stay on track.
• Communication: Serve as a liaison between customers and internal teams, providing feedback to drive product enhancements and address customer needs.

Requirements

• Clinical Background: Experience as a Clinical Transplant Coordinator, ideally as an Organ Procurement Coordinator at a transplant center.
• Technology Savvy: Proficient in adopting and supporting healthcare technology solutions; familiarity with workflow tools and digital platforms preferred.
• Project Management: Strong organizational skills with the ability to manage multiple accounts and projects effectively.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey technical information to non-technical audiences.
• Travel Flexibility: Willingness to travel for customer engagements and industry events.

Compensation and Benefits

• Salary Pay or Salary Range: $50,000 - $75,000
• Other Compensation: All Employee Bonus Program
• Company Benefits include paid Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Life insurance
• 401K Match
• Paid Maternity, Paternity, and Adoption Leave AND
• Well-Being Benefit