IT Product Management Senior Manager

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the team
Digital Enterprise Technology (DET) connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. DET's scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work.
We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Salesforce on Salesforce, trailblazers in adopting Salesforce technology and lead the market, at scale, sustainably.
This is an office-flexible role. In-office expectations are 10 days a quarter to support customers and/or collaborate with their teams.

Role Overview

We are looking for an execution-driven experienced Product Manager Sr Manager who is a domain expert on Quote-to-Cash processes and is excited to drive innovation for Salesforce's Revenue platform and lead strategic initiatives to drive transformation across the Lead-to-Cash value chain.
This candidate is expected to have deep Salesforce expertise (Quote-to-Cash, CPQ, Revenue Cloud) to lead the delivery of product selling, omni-channel/channel ordering, consumption management, contract/order management, and Salesforce on Salesforce revenue-related initiatives.

You will act as the liaison with our partners and the development team, guiding the product development process, defining the product vision, and running the product backlog. You will be responsible for improving the value of the product and ensuring that the team delivers features that meet customer needs and expectations. As an individual, you will perform as an Contracts, Order, Asset and Renewals Management domain SME and a trusted business advisor with a 360 view of the business, build and maintain deep partner connections and act with bias for execution!

This is a rare opportunity to help Salesforce's Customer organization be productive using Salesforce technology, so they can focus their time on Customer success, adoption, and engagement. If you're passionate about simplifying the support experience, designing intuitive user journeys, and building products that reach millions, this is your moment.

Your Impact - Responsibilities:

Product Vision and Strategy:

• Define the product strategy and roadmap based on Business Vision/Objectives & critical metrics, and business feedback. Drive strategic direction for quote-to-cash and provisioning systems, optimizing for usability, trust and business value.

• Develop and communicate the product vision to the development team and partners.

• Define and own the roadmap and its delivery incorporating projects, features, and other key initiatives

Backlog Management:

• Maintain and prioritize the product backlog, ensuring it aligns with the product vision and goals.

• Define user stories, epics, and acceptance criteria in collaboration with the team.

Stakeholder Management:

• Act as the primary liaison between Stakeholders, Product Manager, and the development team.

• Capture and analyze feedback from partners to make informed product decisions.

• Navigate sophisticated situations involving multiple parties, rapidly assessing context and driving the right resources to resolution.

Team Collaboration:

• Develop plan, risks, dependencies and asks, and gain alignment for Quarterly PI Planning

• Work closely with the Scrum Master and development team to ensure a clear understanding of backlog items.

• Acti