Senior IT Operations Manager

The Role:The Senior IT Operations Manager oversees the day-to-day operations of the technical support team, ensuring seamless and efficient IT support services across the organization. This role involves managing a team of IT professionals, developing support strategies, and driving continuous improvement in service delivery. The Associate Director will collaborate with cross-functional teams to resolve technical issues, implement new technologies, and provide exceptional customer support. Additionally, the role focuses on aligning IT support services with business goals, optimizing processes, and ensuring the successful operation of IT systems to enhance organizational performance.
This position follows a hybrid setup, requiring on-site presence at our El Segundo, California office minimum 3+ days a week.
At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek’s Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what’s possible in marketing.
We offer:-Remote-first culture-Unlimited PTO-Extended Holiday break (Winter)-Flexible schedules-100% paid parental leave-401(k) matching-Medical, Dental, Vision, Life, Pet Insurance-Sponsored life insurance-Short Term Disability insurance and additional voluntary insurance-Annual Class Pass credits and more! The anticipated annual salary for this role will range from $100,000 - $130,000, based on consideration of a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and respective state’s salary threshold for exempt employees. At Wpromote, pay ranges are subject to change and are based on specific market medians for similar jobs according to third-party salary benchmark surveys. Individual pay within that range can vary due to skills, experience, and available budget. The total compensation package for this role will include benefits (listed above).
*This role will primarily support our onsite needs at the Los Angeles office, where you can join in on learning and development opportunities, fun events, take advantage of a space to work, and collaborate in person!**This position is not eligible for immigration sponsorship
Important Notice: Beware of Job ScamsWpromote recruiting communications will only be sent through our official channels via wpromote.com email addresses. If you see a posting elsewhere that is not reflected on Wpromote.com/careers, it may be a fraudulent posting. We do not require payment or fees during the hiring process nor do we request sensitive information, such as Social Security numbers or payment details. Please safeguard yourself against possible scams and contact us if you encounter any suspicious activity.
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You Will Be

• Guiding and inspiring our technical support team, fostering a culture of excellence in problem-solving and customer service.
• Willing to be hands-on in the beginning while building up the team.
• Developing and implementing scalable, enterprise-wide technical support policies and procedures, ensuring best practices are documented and followed.
• Working closely with various departments to align business needs with robust technical support strategies.
• Evaluating, implementing, and deploying scalable enterprise software solutions that align with the evolving needs of a rapidly growing and dynamic company.
• Harnessing the power of low-code and no-code platforms to address business challenges and seamlessly integrate SaaS solutions.
• Manage the IT Support team. Mentoring and upskilling team members, transforming them from ticket handlers into strategic business analysts.
• Overseeing contractor engagements, from developing requirements to stakeholder communication and project monitoring.
• Cultivating and maintaining strong relationships with technology vendors and service providers.
• Utilizing advanced metrics and analytics to continually improve support operations and drive efficiency.
• Creating insightful reports and dashboards to keep management informed on operational support health.
• Staying at the forefront of emerging tech trends, positioning the team for future challenges and opportunities

You Must Have:

• Bachelor's degree in Computer