Technology Project Manager

Team: Technology Innovation and Customer Experience (TICX)

Location: Barcelona

Position type: Contract until December 2025

Reporting to: Head of Innovation

About the Team

The Technology, Innovation and Customer Experience team are responsible for delivering Technology and Registration/Access Services for our MWC Events Series, Mobile 360 Events and now for GSMA Services. The team comprises of a globally dispersed team who provide innovative and bespoke technology solutions in conjunction with our 3rd party vendors to support our events - with a particular focus on the registration and access to our events.

As a team, we are a collective of high-performance event specialists who are motivated to deliver at an exceptional level.

About the Role

The Technology Project Manager for Managed Services will report into the Head of Innovation and will hold a pivotal position in the expansion of TICX activities into new areas of the company (GSMA Services). Main responsibilities will be to drive and participate in the assessment, definition, execution and delivery of technology initiatives within GSMA LTD Services branch. The role involves defining user experiences, managing integrations, coordinating stakeholders, and driving innovation in digital transformation projects.

The successful candidate will be main point of contact across the business for their assigned projects/work streams.

Key Responsibilities:

Project & Strategic Management:

• Drive experience transformation by defining user journeys, analysing existing processes, and implementing improvements

• Conduct business assessments to support technology decisions and integrations

• Define, manage, and oversee technology projects from initiation to completion

• Develop and execute project plans, ensuring alignment with business objectives and roadmaps

• Establish and review key strategic priorities with the business director and integrate them into the roadmap

Stakeholder & Vendor Coordination:

• Manage internal and external stakeholders, ensuring seamless coordination across teams

• Plan and coordinate with co-vendors for smooth project execution

• Work closely with TICX and GSMA teams to integrate technology solutions into GSMA services

Technical & Product Management:

• Oversee data flow, user flow, and system integrations to enhance customer experience

• Support managed services through API integrations, technical architecture reviews, and best practices

• Conduct research on market trends and emerging technologies to identify opportunities for innovation

• Ensure compliance with technical standards, security requirements, and business goals

Reporting & Performance Analysis:

• Consolidate reporting data and provide actionable insights for business decision-making

• Leverage data analytics and reporting tools to optimize user experience and business performance

About you

• Strong background in technology project management

• Strategic and detail-oriented with an expertise in digital transformation, system integrations and services

• Experience with API integrations, Salesforce, and user management

• Understanding of digital onboarding, master data management, and data flows

• Excellent stakeholder management and ability to collaborate with cross-functional teams

• Strong analytical and problem-solving skills with a data-driven approach

• Ability to lead multiple projects simultaneously and meet tight deadlines

• Excellent communication and presentation skills with the ability communicate and discuss complex and technical solutions to all levels of the business

• Awareness of data privacy, GDPR and info security principles

• Supplier management experience

• Ability to work under pressure and to tight deadlines and upholding excellent attention to detail

• Ability to take initiative, problem solve and work autonomously to drive projects forward

Contract type

Short term Contractor

Worker type

Contingent Worker

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving