Service Desk Analyst I (Shift Wed-Sun 9am -6pm EST), Req#1242

<hr> <p style="text-align: center;"><span style="font-size: 10pt;"><strong>Overview</strong></span></p> <hr> <p style="line-height: 1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>*Candidates must be located in or near the Virginia Beach, Virginia area*</strong></span></p> <p><span style="font-size: 10pt;"><strong>Shift: Wednesday - Sunday 9am-6pm EST</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">As a&nbsp;<strong>Service Desk Analyst I,</strong> you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><em>For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service.</em>&nbsp;</span></p> <hr> <p style="text-align: center;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Your Impact</strong></span></p> <hr> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The essential functions of this position include:</span></p> <ul> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Provide excellent customer service to our customers, at all times</span></li> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Respond to customer inquiries in person, electronically and via phone</span></li> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Troubleshoot, problem solve and resolve customer issues</span></li> <li style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Document, track and monitor problems to ensure resolution in a timely manner</span></li> <li style="font-size: 10pt;"><span style="font-family: aria