Leasing Assistant [Bilingual Preferred]

Description

We're Hiring! Leasing Assistant – Be the Face of Our Community

Location: Fitchburg, WI
Type: Full-Time
Compensation: Competitive hourly wage + bonuses + benefits

Do you love working with people, making great first impressions, and turning "just looking" into "just signed"? If you're upbeat, organized, and customer-focused, we want you on our team as a Leasing Assistant! This is your chance to be part of a fun, fast-paced environment where your personality and communication skills will shine. You’ll help prospective residents fall in love with their future home—and enjoy helping current residents feel valued every step of the way.

Fluent in Spanish? Even better! Bilingual candidates are highly encouraged to apply. Spanish fluency is preferred as we serve a diverse and vibrant community.

You’ll Thrive If You:

• Are friendly, outgoing, and comfortable talking to anyone
   
• Have strong organizational and multitasking skills
   
• Can follow processes while bringing your own flair to the job
   
• Are tech-savvy (familiar with email, PM software, and leasing platforms)
   
• Have previous leasing or sales/customer service experience (a plus!)
   
• Speak Spanish fluently (preferred, not required)
   

What We Offer:

• Competitive pay + leasing bonuses
   
• Health, dental, and vision insurance
   
• Paid time off and holidays
   
• Professional development opportunities
   
• A supportive, energetic team that treats you like family
   

Ready to help people find their perfect home and grow your career in property management? We’re ready for you.

ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities!  

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Respond and follow up to all interested applicants that apply on their eligibility status.
• Conduct showings of vacant units to all interested prospects.
• Market all properties to promote, sell, and attract the company to potential prospects.
• Utilize all current marketing tools and trends and ensure they are up to date and in compliance.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Have all interested prospects fill out and complete the application.
• Work with the Community Manager on processing all applications for eligibility status.
• Address resident concerns and all maintenance requests in a timely manner.
• Coordinate and process all lease paperwork for all move in and move outs.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Requirements

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required.
• Previous customer service experience required.
• Leasing or property management experience is a plus.
• Knowledge and experience in office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written comm