Director, Health Plan Strategy

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

PG Forsta is seeking a dynamic and strategic Director of Strategy to lead the development and execution of our company’s vision while fostering deep customer relationships and championing our mission in the healthcare industry. You will drive growth by leveraging your extensive experience in Medicare Advantage (MA) Stars, quality improvement, and government programs. This role requires a customer-obsessed leader with exceptional leadership and public speaking skills to align cross-functional teams, inspire stakeholders, and position PG Forsa as the premier Stars analytics provider.

Key Responsibilities

• Strategic Planning: Develop and execute a forward-thinking strategic plan to expand solutions and consulting services, prioritizing customer needs and market opportunities in the healthcare sector.
• Customer Relationships: Build and nurture long-term, trust-based relationships with clients, acting as a strategic partner to understand their Stars challenges and deliver tailored solutions that drive measurable outcomes.
• Customer Advisory Board: Lead the quarterly Customer Advisory Board sessions to strengthen relationships and ensure alignment with our Health Plans’ evolving needs.
• Leadership: Lead, mentor, and inspire cross-functional teams—including Product Development, Health Plan Strategy, and Sales—to align with strategic goals and foster a culture of collaboration, innovation, and customer focus.
• Public Speaking & Advocacy: Represent PG Forsta as a thought leader through compelling presentations at industry conferences, webinars, and customer events, showcasing our expertise in Medicare Stars, government programs, and analytics solutions.
• Market Analysis: Leverage your MA Stars and government program experience to analyze industry trends, CMS policy changes, and competitor strategies, identifying opportunities to enhance PG Forsta's offerings and market position.
• Product and Service Innovation: Collaborate with the Product team to refine tools like Stars Monitor, EQO, and Medicaid Monitor, ensuring they address evolving Health Plan needs and requirements.
• Health Plan Strategy and Enablement Alignment: Partner with customer success team to translate strategic initiatives into acti