School-Based Program Manager (The Loft)

Position Title:     Manager of School Based Youth Services Programs

Reports To:          Director of Programs
 

1. Demonstrates cultural competence through an awareness of and sensitivity towards Agency’s clients’ and coworkers’ cultural and socioeconomic characteristics.
2. Must be able to professionally relate to and connect with a diverse set of stakeholders including funders, clients, community members, and coworkers.
3. Is committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.
4. Works from a strengths-based perspective.
5. Understands and works well with other service systems (i.e. Division of Child Protection and Permanency, juvenile justice, division on aging, probation and parole), maximizes resources to assist client.
6. Recognizes that the needs of consumers are priority and responds appropriately.
7. Understands and adheres to all Family Connections policies and procedures, and keeps abreast of and adheres to QI policies and procedures.

1. Values and participates in the Team as a proactive member.
2. Respects others’ professional opinions and tolerates a range of feelings. 
3. Able to give and receive constructive criticism.
4. Willing to take on extra work when needed (i.e. when there is a vacancy).
5. Performs required tasks according to the program philosophy, policies and procedures.
6. Is courteous, approachable, and cooperative towards others and conducts self in a mature, competent, confident, and respectful manner.
7. Understands and adheres to confidentiality rights of clients, co-workers and agency, consistent with HIPAA (Health Insurance Portability and Accountability Act), and protects personal health information in written, verbal and electronic forms.
8. Practices self- care, possesses a healthy work/ life balance and provides exceptional customer service.
9. Ensures the safety & comfort of others by communicating the presence of hazards, injuries, equipment problems.
10. Understands, practices, and reiterates the importance of emergency evacuation plan and other safety policies (universal precautions, etc.).
11. In times of crisis is willing to help others, and communicates urgent information quickly to supervisor and team.
12. Maintains good attendance (i.e. Maintains FT or PT schedule as contracted, and attendance does not impair or negatively affect the team.)
13. Is punctual for client appointments, meetings, etc.
14. Meets program productivity requirements.
15. Uses good judgment, practices ethical decision-making, and explores all options in problem solving.

1. Attends supervision consistently and comes prepared.
2. Documents supervision.
3. Able to receive feedback and to learn from it.
4. Has insight about self (i.e. strengths and weaknesses) and utilizes that knowledge toward growth and change.

1. Responsible for day-to-day management of High School and Middle School, (as applicable), SBYSPs.
2. Report to and update Director of Programs on the status of program.
3. Facilitate