Program Manager, Marketing Orchestration

Job ID: 242721
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible: Yes

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

Your Role @ Sephora:

As Program Manager, Marketing Orchestration, you’ll report to the Sr. Manager, Marketing Orchestration under the Data Science & Orchestration team. This job encompasses managing programs for two teams: 1) Segmentation Engine and 2) Audience Orchestration. You are responsible for facilitating the smooth running and optimization of Marketing Orchestration programs, from the strategic planning phase through operational execution and implementation to optimization. You will manage program schedules and deliverables and pro-actively communicate expectations and milestones to all team members, keeping everyone on task and on time.

 

You will contribute to the creation of tools, processes and technology that enable delivery of hyper-personalized content for our clients while leveraging data as a strategic asset. Centralized segmentation is a new capability and team at Sephora and you will be a founding member, standing up the tool and helping to establish good practices and standards for the team. This is a unique opportunity to join a team in its youth and influence its direction and impact as we invest to power Sephora’s future growth.  

 

You will work closely with CRM & Personalization, Retention, Media and Site partners to coordinate actionable items to create audiences.  You will equally work with Product Management and Tech partners to ensure the health of the tool, optimization needs, data requirements, and any future enhancement needs.

 

 

Responsibilities:

• Create and publish schedules and set interim milestone meetings, integrating cross functional touch-points in the process. Proactively monitor progress to achieve deadlines and results
• Foster partnerships with CRM & Personalization, IT, Product Development, Retention, Media and Site. Clearly and actively communicate requirements, deliverables, timelines and status throughout program lifecycle
• Identify program risks early on and discuss mitigation strategies with manager
• Monitor and advocate for efficient process, identify gaps, and propose improvement ideas to manager
• Supports upfront strategic development with CRM & Personalization vehicle and Tech counterparts to ensure cross-functional understanding of milestones and inter-dependencies
• Coordinate with Data Science Management and Segmentation Engine developers to understand which tables, fields, and values to use when creating new segments
• Develop a deep understanding of vehicles operated by Marketing across site placements, paid media, email, push notifications, SMS, etc.
• Work with Tech partners to ensure health and optimization of Segmentation Engine and be the business point of contact for future needs on Segmentation Engine
• Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative

 

We would love to hear from you if…

• Technical background with at least 2-3 years in marketing solutions or as a marketing operations specialist or program management in marketing required
• Exceptional organizational skills; detail-oriented
• Strong time management skills; ability to troubleshoot, juggle multiple projects and prioritize within tight deadlines while maintaining positive, collaborative attitude
• Fast learner who is eager to dive into the tool and the MarTech environment and learn all its intricacies
• Self-starter with an entrepreneurial mindset
• Effective relationship-building skills; ability to cultivate strong partnerships across functions to bring people together toward common goals and consensus
• High energy and flexibility in a constantly evolving team environment
• Excellent technical skills – MS Office, Smartsheets, Box
• Excellent written and verbal communication skills – able to articulate findings that are not always straightforward or intuitive
• Flexible and adaptive, enjoys an ever-changing, dynamic work environment
• Comfortable with ambiguity
• Able to work collaboratively across functions
• Pa