Senior Business Tour Coordinator

Senior Business Tour Coordinator

Company:

Boeing Stores, Inc

Boeing is seeking a Visitor Relations (VR) Senior Business Tour Coordinator for our Everett and Renton Washington sites. This role will focus on executive and business tour programs (known as VIP tours) in the Puget Sound region and is based 100% onsite. Reporting to the General Manager of Boeing Future of Flight and Tour Programs, this position will collaborate closely with BCA Business Operations and other tour program teammates to perform their functions. Shifts are currently Monday through Friday 8:30 am – 5:00 pm but may require occasional alternative availability to support dynamic needs of tour coordination and delivery.

The Senior Business Tour Coordinator position is responsible for scheduling and coordinating VIP tour experiences, mitigating conflicts, and organizing communication with site stakeholders to share program data and analysis. The position acts as focal for tour logistics, including developing tools and reporting systems, and communicating with a wide range of site visitors and onsite leaders to manage resources. In addition, the role acts as a highly knowledgeable brand ambassador, sharing approved program and enterprise messaging while delivering high quality Boeing brand experiences to external and internal audiences. Tour coordination encompasses administrative functions such as tour request inquiry and intake process, itinerary planning and logistics, master calendar tracking, and metrics reporting. As a member of the Boeing Communications team, this position interacts with peers based in numerous locations and will participate in functional meetings, activities and projects.

The Everett and Renton Business Tour programs host executive-sponsored guests from around the world with the purpose of promoting the Boeing brand by showcasing the innovation and high-quality business operations at the Puget Sound production locations. The optimal candidate for this position is detail-oriented and proactive and has extensive practice in supporting and administering exceptional visitor experiences. Must be able to anticipate tour resource needs, develop new procedures to meet the changing needs of the operation, discern work priorities in a fast-paced environment, and effectively manage calendars and operations.

Position Responsibilities:

• Intake all tour and site requests from various approval channels, communicate proactively with tour sponsors from itinerary development through tour execution

• Maintain master tour and event tracking database for each site; coordinate daily tour schedule to accommodate all approved VIP tour requests. Document metrics accurately to report tour data

• Work with Boeing site partners to execute operational logistics including itinerary and subject matter expert coordination, parking, golf cart usage, etc

• Support development and implementation of streamlined processes for tour coordination in collaboration with Visitor Relations colleagues, Business Operations and Communications teammates

• Ensure internal Everett and Renton VIP websites are updated with current tour and process information. Support development and oversee administration of new online intake process

• Coordinate and/or lead weekly and monthly tour meetings as requested. Provide weekly look-ahead documentation for each site.

• Memorize scripted material as needed, stay current on Everett and Renton key messages and information

• Conduct professional, energetic, and inspiring tours to guests as a key representative of Boeing and ambassador of the Boeing brand

• Drive carts as needed for tour support; follow all vehicle and transportation safety guidance

• Support maintenance and inventory processes for all onsite Visitor Relations assets including headsets, speakers, golf carts, and safety glasses

• Actively participate in team meetings and projects. Support other communication projects and assignments as requested

• Be knowledgeable of all site safety and security procedures, support emergency preparedness actions as required

• Other duties as assigned

This position requires travel to different sites in the Puget Sound, and reliable transportation is required.

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience in a role which required strong customer service and communication skills

• 3+ years of experience multi-tasking and working in a team environment

• 1+ years of experience with technical writing and/or process documentation

• 1+ years of experience managing schedules and calendars using Microsoft Outlook