Content Designer: Onboarding/VAS

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

At PayPal, Content Designers work side by side with UX Designers, Product Owners,
and UX Researchers to create customer experiences that empower people and
businesses financially around the world.
You’re the ideal candidate if you’re a seasoned writer who is also a design thinker
and customer champion. You can write just about anything, but you thrive in using
words to solve problems and simplifying technical jargon into conversational
language. You’re a holistic and strategic thinker. Not only do you focus on details,
but you can also zoom out and understand the end-to-end experience. You’re
excited and self-driven to work in a fast-paced, remote, high-tech environment
where you can work independently, and just as successfully in groups. You’re
tireless in challenging the status quo, you demand excellence for your customers,
and you’re fearless in presenting your brilliant content strategies to stakeholders
and leaders.

Job Description:

What you’ll do at PayPal:
Plan and write U.S. English content for web, mweb, and mobile experiences
(across all touch points including navigation and UI copy, emails, in-app
notifications, chatbots, and help).
Transform global product requirements into a content strategy for meeting
business goals and solving real customer problems.
Present your work and articulate your approach to teammates, product
owners, and leadership.
Partner with Design on page layout, interactions, visual tone, and
accessibility standards.
Coordinate content with Brand, Marketing, and Operations teams to ensure
we create a consistent end-to-end experience.
Partner with Legal and Risk to deliver content that complies with
regulations.
Use data and research to evaluate your content’s impact and push for
continuous improvement that shows real results.
Maintain and evolve PayPal’s content standards, including voice and tone. 
Learn a lot, make an impact, have fun.
The skills you need:
4+ years of experience writing strategic content for interactive user
experiences as part of a product design team. May substitute up to 2 years of