AI Software Engineer

<div class="content-intro"><p><strong>About Us</strong></p> <p>UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.</p> <p>Learn more at <a class="c-link" href="http://www.ujet.cx/" target="_blank" data-stringify-link="http://www.ujet.cx" data-sk="tooltip_parent" data-remove-tab-index="true">www.ujet.cx</a>.</p></div><p><strong>Opportunity:</strong></p> <p>We’re looking for a<strong>&nbsp;AI Software Engineer</strong> to help build the next generation of UJET's AI products: <strong>Spiral and AXO</strong>. This is a high-impact role for someone who thrives in ambiguity, enjoys moving across the stack, and wants to turn cutting-edge model capabilities into real-world product experiences.</p> <p>You’ll work across backend systems, AI services, product features, APIs, and infrastructure. One day you might be building agent workflows in Python, the next shipping customer-facing features in TypeScript, improving evals and reliability, or designing systems that process large-scale conversational data securely and efficiently.</p> <p>This role is ideal for an engineer who is deeply practical about AI: someone who uses AI-assisted development naturally, understands how to build with and around LLMs, and cares about reliability, performance, and user impact as much as model quality. We value curiosity highly. The best people in this role are excited to dig into messy problems, ask good questions, and iterate until the system is measurably better.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Build and own product and platform capabilities across Spiral and AXO, from early prototypes to production systems.</li> <li>Design and implement AI-powered workflows, agent capabilities, and backend services that are scalable, secure, and reliable.</li> <li>Develop high-performance APIs, async workers, and application logic in Python and TypeScript.</li> <li>Ship user-facing product features a