Senior Product Manager, Security Services

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position!

About your new role:

Command|Link is looking for a Senior Product Manager to lead the evolution of our high-growth Managed Detection and Response (MDR), Network Detection and Response (NDR), and Extended Detection and Response (XDR) offerings. In this role, you will be the primary architect of the strategy that positions Command|Link as the leading unified SOC-as-a-Service provider for global enterprises. You will sit at the intersection of security technology and professional services, managing the lifecycle of a proprietary ITSM platform that converges Network and Security operations into a single pane of glass.

You will be responsible for defining the product roadmap, managing technical requirements, and ensuring that our dedicated security analyst PODs have the tools they need to achieve world class detection and response times. This is a high visibility, ownership first role where you will operate with autonomy, influence cross functional teams without direct authority, and translate complex security concepts into clear business outcomes. Your decisions will directly impact the security posture of thousands of organizations and drive the next phase of Command|Link’s global expansion.

Key Responsibilities:

• Product Vision and Strategy: Own the long-term vision and roadmap for the Command|Link MDR, NDR, and XDR service lines. Align product goals with broader business objectives, revenue targets, and the evolving threat landscape. Operate with extreme ownership and accountability for measurable outcomes.
• Roadmap Execution: Translate high level strategy into detailed functional requirements and user stories. Collaborate closely with engineering, threat research, and data science teams to deliver scalable, AI powered security solutions. Drive clarity in ambiguous situations and maintain execution velocity in a high growth environment.
• Platform Integration: Oversee the continuous integration of disparate telemetry sources including endpoints, firewalls, servers, and cloud workloads (M365, AWS, Azure, GCP) into our proprietary SIEM/XDR platform. Confidently participate in architectural discussions regarding data modeling, API integrations, and cloud native security.
• Analyst Experience (AX): Partner with our SOC leadership to design and optimize the ORIENT framework. Build features that reduce alert fatigue, automate repetitive triage tasks, and improve the human in the loop decision making process while maintaining operational excellence.
• Performance Metrics and KPIs: Define, track, and report on critical success metrics, including Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), and False Positive rates. Use data driven insights to inform roadmap prioritization and clearly communicate business impact to executive stakeholders.
• Market and Competitive Research: Conduct ongoing analysis of the managed security market. Identify emerging trends in Attack Surface Management (ASM) and Continuous Threat Exposure Management (CTEM) and translate findings into strategic product advantages.
• Go to Market (GTM) Collaboration: Work closely with Marketing and Sales to define target personas, messaging, and product positioning. Act as the primary technical advocate for our security services in customer facing and executive level discussions, simplifying complex capabilities into compelling value propositions.
• Compliance and Security Assurance: Ensure that our security products and services meet or exceed industry standards (SOC 2, HIPAA, GDPR) and support our customers’ regulatory requirements.
• Takes on additional res