Senior Manager, Process Design & Deployment

Overview

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

 

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that eliminate barriers for patients and increase patient access to life altering medications.

 

As an AD/Director, Process Design & Deployment, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.

 

The AD/Director, Process Design & Deployment Researches, analyzes, and recommends improvements to business and system business processes in order to improve overall organization performance; Studies operational and performance data to identify trends and opportunities for improvement; Develops project plans, communicates changes and may provide training to impacted business units as necessary

Responsibilities

• Serve as a consultant to clients and D&I on program design to ensure alignment with technical workflows, process standards, and system capabilities (or challenges)
• Understands both the customer’s need and the system capabilities/ challenges and able to offer effective solutions within platform standards
• Support Program Ops and BA to ensure accurate capture and translation of functional and technical workflows into CLS, ensuring all integrations and data migration activities are seamless
• Identify, document & prioritize business, process, and data requirements
• Support Patient Programs services design and CRM documentation of the end-to-end Patient Journey as required for client Discovery sessions
• Ensure Program design and business rules and program process flows are in alignment with technical workflows, process standards, and system capabilities
• Support for data migration, data mapping, and integrations
• SME support for CLS operational reporting, dashboards set up
• Assist with technical workflows creation, system integration, data validations and user acceptance testing as required
• Support Design & Implementation Team and Client Services with CLS solutions, from Design to Hypercare
• Sales support for CRM demos and RFPs

Qualifications

• Bachelor’s degree and 8+ years of service-related experience in project/operations management, customer service, or training
• Extensive knowledge of HUB Operations, inclusive of Nursing, Reimbursement and PAP experience.
• Required direct experience supporting and liaising between the client facing teams and Technology and operational delivery teams
• “Power User” Salesforce CRM Experience and ability to assist End-Users with UAT and Hypercare
• Salesforce Reporting Experience, with ability to build out Dashboards and Operational reports as required
• Data Mapping and Migration Experience
• Experience working with offshore & near-shore MSP and Contractors
• Extensive understanding of operational workflows and CRM to support Program build and Enhancement, and ability to identify process improvement opportunities
• Expertise in Sales and Training presentations for varied size audiences, intimate groups and online presentations
• Ability to work across multiple ops groups such as Training, TC Script, Business Solutions, Telecom, Data Analytics/Reporting and IT
• Advanced proficiency with MS Excel, Visio and PPT required

Why Work for Mercalis?

• Diversity, Equity, and Inclusion is paramount to our culture and success. Our dedication to DE&I is both organic and intentional.
• Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)
• We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)
• We monitor the market to ensure we offer competitive salaries and benefits. 
• 401K w/ 5% matching; day-1 vestment period
• 15 days PTO
• 8 Holidays + 2 Floating Days
• Health/Dental/Vision/Life; Coverage day-1
• Gym Reimbursement
• Volunteer Hours
• Flexibility/Hybrid/Remote**

 

*This is not an exhaustive list of benefits.  

*Benefits are subject to change 

** Some positions require onsite p