Planet Fitness - Team Lead - Full Time - Madison
Taymax GroupAbout the role
As an integral member of our team, the Team Lead will be responsible for assisting in the oversight of club operations to ensure an exceptional “Judgement Free” member experience. This position will work closely with the Club Managers to ensure the team is focused on building a positive and enthusiastic atmosphere, as well as a financially successful club. The Team Lead will specifically be responsible for the oversight of the weekend team.Pay : $11.50 - $12.00
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
o Lead by example with involvement in all member services and related activities:
- Maintain a welcoming atmosphere for all members, prospective members and guests, and ensure staff follows superior customer service guidelines.
- Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system, provide tours and sign up new members, log amenities and communicate updates or events to members and guests.
- Facilitate all member requests and help to resolve any member issues and questions.
- Ensure member first impressions are to expectation inclusive of the lobby, front desk and retail
- Ensure staff is always providing exceptional customer service.
o Providing Member Service Representatives leadership
- Assist in training and developing a high performing staff consisting of Member Service Representatives working weekends.
o Alongside Club Managers, assist with drafting and executing Annual Performance Evaluations for weekend staff.
o Assist in supervising staff to ensure that all shifts are regularly covered, and staff are adhering to their job responsibilities and assigned task during scheduled shift.
o Partner with Club Management to resolve employee issues or concerns. Draft and presenting progressive disciplinary action, if required.
o Work with club and property management teams and to ensure safety and security of the building.
o Execute new initiatives and communicate all relevant directives and tasks.
o Provide backup support as needed for any employee who is absent for weekend<
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