Director of IT - Schaumburg, IL

<div class="content-intro"><p><strong>About MISUMI Americas</strong></p> <p>MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.</p></div><p>&nbsp;</p> <h2><strong>Director of IT</strong></h2> <p><strong>Location:</strong> Schaumburg, IL (Onsite)</p> <p>We are seeking a <strong>Director of IT</strong> to lead technology operations for our newly combined organization. This is a <strong>hands-on leadership role</strong> with two complementary mandates:</p> <ol> <li> <p>Complete a time-bound integration effort over the next <strong>8–12 months</strong>, and</p> </li> <li> <p>Build and run the IT function that will support the business long-term.</p> </li> </ol> <p>You will lead a <strong>globally distributed team of ~14 IT professionals</strong> across the U.S., India, China, and Mexico, and serve as the primary point of accountability for how effectively technology supports the organization day to day.</p> <p>This role requires someone who can <strong>operate at both a technical and leadership level</strong>—capable of configuring systems, troubleshooting issues, and making architectural decisions, while also building a scalable, high-performing IT organization.</p> <hr> <h2><strong>Key Responsibilities</strong></h2> <h3><strong>IT Operations &amp; Service Delivery</strong></h3> <ul> <li> <p>Own day-to-day technology operations, ensuring business-critical systems are <strong>available, performant, and well-supported</strong></p> </li> <li> <p>Establish and maintain <strong>service-level expectations</strong> and support workflows</p> </li> <li> <p>Build a <strong>unified IT support model</strong> across both legacy organizations</p> </li> <li> <p>Proactively monitor system health and resolve issues before they impact users</p> </li> <li> <p>Define and manage <strong>incident response processes</strong>, including severity levels, escalation paths, and communication protocols</p> </li> </ul> <hr> <h3><strong>Integration Leadership (8–12 Months)</strong></h3> <p>You will take ow