Strategic Account Program Manager

Advance your career with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away!

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary

• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance

• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one

• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation

• On-the-job and cross-training opportunities

• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

What you will do

The Strategic Account Program Manager (SA PGM) is a vital part of our Johnson Controls Americas business. Remote position with preferred location of Bentonville AR area

The SA PGM will partner with a Commercial Strategic Account Manager in supporting and growing a specific, large key Strategic Account nationally for Johnson Controls.   This role will focus initially on our Security Business and seek ways to expand business into HVAC and Fire. The SA PGM owns the programmatic systems and service delivery performance across multiple product lines and customer segments.  Accountabilities include monitoring and positively impacting end to end account health workflow from Pre Sales to Cash Flow; inclusive of the entire customer Value Stream Map.

We are seeking a professional, goal-oriented, self-reliant, and self-motivated candidate, preferably with Building Systems Installation/Service industry experience and program management experience/certification. Candidate will have strong team leading, communication and analytic skills required to lead a Strategic Account support team as part of our matrix organization.

This position will be responsible for the program management of a multimillion-dollar Strategic Account. Works with account manager, customer, internal operation teams and other cross functional teams to provide pre-sales and post-sales support activities for the assigned account. Responsible for the development, management, and continuous improvement of assigned account programs. Maintains positive relationships internally and externally to execute the role. Operates with the highest level of ethics. Promotes Safety culture by ensuring Johnson Controls staff and subcontractors adhere to all safety standards. Responsible for following consistent and repeatable processes and procedures. Maintains an effective balance between customer satisfaction and account financial viability.

How you will do it

• Acts as the primary account support leader for execution teams on assigned accounts.

• Develops account programs and executes in line with account strategy and customer standards.

• Manages account / program reporting systems to proactively address potential problems. Effectively communicates account performance, concerns, and financial status to management as required during internal Monthly Operating Reviews, internal STAR Reviews and client facing Quarterly Business Reviews.

• Manages risks and establishes project/service recovery plans when require