Senior Platform Engineer

JOB SUMMARY & OBJECTIVES
A Senior Platform Engineer is part of a team of engineers who manage and maintain an organization's endpoint devices (servers, laptops, desktops, and mobile phones), overseeing the implementation and upkeep of endpoint security measures, device management systems, and ensuring optimal performance and user experience across while also providing technical guidance and mentoring to their team members; essentially acting as the technical primary point of contact for all endpoint (client and server) related strategic initiatives within the organization. The Global Platform organization is responsible for deploying, configuring, and managing endpoint management solutions, implementing security policies, and troubleshooting any issues that arise.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES
•    Technical Leadership:
•    Lead and mentor a team of platform engineers, fostering a culture of technical excellence, collaboration, and continuous improvement.
•    Provide technical guidance, coaching and support for team members’ driving performance while overcoming technical hurdles.
•    Be an advocate for Platform Engineering. Promote the data and offerings available from the team that could improve process and decision making across all IT towers.
•    Platform Engineering\Endpoint Management:
•    As a subject matter expert, design, implement, and maintain platform and endpoint management solutions.
•    Design and implement strategies for managing endpoint (client and server) devices using tools like Tanium, Microsoft Intune, SCCM, or JAMF, including hardware and software deployment, configuration, and patching. 
•    Monitor endpoint health and performance metrics, identifying and resolving potential issues proactively. 
•    Ensure compliance with security policies by enforcing endpoint security standards and best practices. 
•    Develop and deploy configuration profiles, scripts, and policies to manage endpoint settings, applications, and security.
•    Perform operating system deployments, migrations, and upgrades where necessary.
•    Security & Threat Management:
•    Implement endpoint security solutions to protect against malware, ransomware, and other cyber threats. 
•    Analyze security incidents related to endpoints, coordinating with security teams to investigate and remediate threats. 
•    Stay updated on emerging security threats and technologies to maintain a robust endpoint security posture. 
•    Collaboration and Stakeholder Management:
•    Work closely with parallel IT teams (network, security, Service Desk) to ensure smooth integration and incident resolution. 
•    Collaborate with business stakeholders to understand their platform or endpoint requirements and deliver solutions aligned with business needs. 
•    Communicate technical concepts effectively to both technical and non-technical audiences. 

EDUCATION 
REQUIRED
•    12+ years IT experience in platform engineering, endpoint management or similar and/or bachelor’s degree in computer science, information technology, or a related field.
•    Legal IT experience a plus but not required

SKILLS AND EXPERIENCE
REQUIRED
•    Deep understanding of server and workstation operating systems (Windows, macOS, Linux) and related technologies.
•    Experience with cloud-based server platforms (e.g., AWS, Azure, GCP).
•    Extensive knowledge of endpoint management tools (Tanium, Intune, SCCM, JAMF, or similar) 
•    Strong understanding of authentication, security principles, and best practices for endpoint protection
•    Knowledge of core networking fundamentals: TCP/IP, DNS, network monitoring and root cause analysis
•    Knowledge of core storage fundamentals and technologies: NAS, SAN, DAS, cloud storage solutions, backup and recovery. Nutanix experience desirable
•    Intermediate to advanced level experience scripting languages (PowerShell, Python, Bash) for automation
•    Knowledge of the M365 suite to enhance end user experience and support business objectives 
•    Knowledge of application packaging and software deployment strategies. 
•    Ability to work independently and collaborate with cross-functional teams 
•    Excellent analytical, problem-solving and troubleshooting skills 
•    Strong communication and collaboration abilities

ROLE DYNAMICS

The Senior Platform Engineer role involves critical problem-solving and decision-making capabilities to address security challenges effectively. They are expected to build strong relationships within the team and stakeholders, contributing significantly to the development and transition of service delivery and operations. This position encompasses a range of responsibilities, including technical architecture, lifecycle management, operations management, and infrastructure fi