Account Representative for Special Programs

Job Title: Account Representative for Special Programs

Reporting Relationship: Account Coordinator for Special Programs

Unit: National & Global

Department: Student Account Services (SAS)

Campus Location: Remote/Online

Summary of Position:    The account representative for special programs will assist the Account Coordinator in all aspects of serving students who have applied to or enrolled in special programs, including processing class starts, reviewing payment reports, and managing account balances.

Duties and Responsibilities

• Guide F1 students through the class start process, providing practical assistance as necessary 
• Calculate and communicate annual payment plan renewal for students in special programs 
• Evaluate reports for third-party payments according to established guidelines 
• Communicate with international students regularly via phone, email, and Teams 
• Evaluate account status for students in special programs and implement past due procedures as needed 
• Guide and support students in payment plan management 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Associates degree required or work equivalent

Experience

• Bookkeeping desired

Required Skills

• Ability to work accurately with attention to detail and numbers
• Analytical thinking skills
• Ability to handle and prioritize multiple tasks
• Excellent interpersonal skills relating effectively with staff, students, and other departments
• Computer skills, primarily with Excel and web based programs

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.