Job Description Summary

GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?

Our Customer Service Leaders are committed to serve as the liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy

In this business facing role you will be supporting our contractual agreement / service outages / upgrades etc.. Managing our Stakeholders at the Power Plant as assigned within Arizona/New Mexico and Colorado primarily, not limited to those locations; Our Aero Portfolio Customer Service Manager will be required to travel up to 50% to the client's site located in Arizona, New Mexico and Colorado primarily.

Job Description

What you'll do:

• Foster and develop strong relationships with customers as the single point of contact for customers
• Manage customer communication and relationships
• Responsible for customer portfolio and growth with ability to analyze and resolve customer's request
• Establish contact to provide on-going technical and business support to assigned customers
• Develop and own site customer communication plan, coordinate regular GEV/Customer reviews to review existing and new GE VERNOVA with a focus on LM (Aero) Model products/services that could provide value for the customer
• Oversee GEV warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE Vernova
• Develop outage scope/communicating scope to FieldCore/GEV
• Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
• Manage the Outage process and processing of Change Orders
• Lead direction for all emergent/forced outage resolution
• Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
• Responsible for all P&L for assigned customer base including invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE VERNOVA network
• Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions /contract requirements such as LD/Bonus structure.
• Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion.

Qualifications/Requirements:

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 3 years of experience in power generation industry )
• Min. of 7 years of experience with our LM Products and/or contract performance management and/or Aeroderivative Gas Turbine Technical Field Outage Management experienced

Eligibility Requirements:

• Willingness and ability to travel up to 50% of the time as assigned to the region.
• Portfolio Site location are inclusive of Arizona, New Mexico and Colorado

Desired Characteristics: 

• Experience planning and executing outages
• Strong leadership, project management experiences
• P&L financial, and commercial skills
• Team leader in a dynamic, energetic and proactive environment
• Experience working with customer leadership teams
• Demonstrated communication & organizational skills
• Strong networking abilities to gain technical credibility from key stakeholders

About GE Vernova Gas Power

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry’s largest installed base.

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

Our compensation & benefits are designed to