Dishwashers (Utility)

Description

Job Summary:

This Dishwasher (Steward) will be responsible for maintaining kitchen work areas, equipment, and utensils in clean, orderly, and sanitary condition. The tasks of this position also include:

• Dish washing
• Sweeping
• Scrubbing floors
• Stocking supplies, Cupboards, Refrigerators, or Salad bars
• Maintaining the upkeep of public area including pool and beach (Food & beverage venues)

Key Responsibilities:

Safety and Security

• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Maintain awareness of undesirable persons on property premises.

Policies and Procedures

• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEAD, Service Essentials) to resolve issues, delight, and build trust.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Thank guests with genuine appreciation and provide a fond farewell.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Quality Assurance/Quality Improvement
• Comply with quality assurance expectations and standards.

Physical Tasks

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move up and down stairs and/or service ramps.

Assists Management

• Communicate with guests, other employees, or departments to ensure guest needs are met.

Greeting and Seating

• Thank every guest upon departure, invite them to return, and wish them a fond farewell.

Requirements

Preferred Qualifications

• English Language Proficiency
• Customer Service Orientation
• Problem Solving 
• Integrity
• Dependability
• Stress Tolerance
• Safety Orientation
• Adaptability/Flexibility
• Positive Demeanor
• Presentation
• Initiative Time Management 
• Planning and Organizing 
• Detail Orientation 
• Multi-Tasking Proper Lifting Techniques 
• Visual Acuity 
• Physical Strength 
• Stamina

Education and Experience

• H