Fleet Maintenance Specialist

Your expertise in Vehicle repair and your attention to detail will ensure your success as a Fleet Maintenance Technical Specialist. You will provide support (and superior customer service) to our Fleet Maintenance Program clients. In addition, you will execute tasks needed to fulfill our clients’ needs for services.

 

Location: Merchants Fleet Headquarters in Hooksett, NH or Remote

Schedule: Monday-Friday 10:45am - 7:30pm Eastern

 

What Your Day Looks Like: 

You will: 

• Provide targeted support via phone or e-mail to our vendors, fleet managers, drivers and internal departments 
• Coordinate all maintenance related items for fleet vehicles: review and authorize repairs, locate repair facilities and communicate with drivers, etc. 
• Control transactions and effectively direct vendors to perform work to our standards 
• Pursue warranty recovery on behalf of Merchants Fleet and our clients 
• Communicate with key stakeholders and contact our clients for authorization when repairs exceed the approval limit 
• Notify the client, customer service representative, and assigned sales executive when work is declined for clients enrolled in our full maintenance program 
• Maintain and nurture relationships with our clients and vendors 
• Stay informed on status of vehicles through interaction with other departments 
• Ensure vehicle safety and troubleshoot problems to ensure drivers are minimally inconvenienced when a breakdown occurs 
• Consult with our clients on technical and mechanical issues as well as work with our sales team to recommend appropriate cycle policies for fleet vehicles 
• Serve as an internal expert and industry resource for maintenance related issues. Participate in pricing and cost of ownership research 
• Support systems testing of new technology enhancements as needed 
• Participate in key projects to enhance the operations of our products and delivery of information to our clients including but not limited to: 
• Monitoring of manufacturer recalls, identification of possibly affected vehicles and issuance of notifications to the appropriate parties 
• Registration and maintenance of units with centralized billing vendors including the Ford Fleet Care and GM National Fleet Programs 
• Cross-train other departments such as Client Experience in Fleet Maintenance product related subject matter enabling effective response to client requests or issues. 
• Troubleshoot and resolve any challenges that may occur with products/services in collaboration with the Fleet Products Management and Client Experience Teams 
• Additional projects and/or duties as assigned 

Your Experience and Expertise: 

• 2+ years of prior experience working within Fleet Industry strongly preferred 
• Active ASE Certifications 
• Associates Degree in Automotive related field preferred  

The Skills You Bring: 

• Excellent organizational skills and strong attention to detail 
• Proficient Computer Skills 
• Outstanding customer service abilities and professional phone manner 
• Ability to prioritize work and multi-task in a dynamic environment 
• Ability to effectively communicate with a wide range of client contacts from clerical to Executive level, both verbally and in written format 
• High energy, as well as a pleasant and professional demeanor 
• Aptitude in decision making and problem-solving 
• Ability to work as part of a team while accomplishing departmental and company goals 
• Self-motivated individual able to work independently with little direction 

 

The Company 

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spir