CareSource Military & Veterans Program Director

Job Summary:

The CareSource Military & Veterans (CSMV) Program Director leads and provides operational and administrative oversight in the planning, coordination, and execution of CSMV strategies and objectives to meet business and market goals.

Essential Functions:

• Provide Executive support to ensure business objectives and needs are defined and achieved
• Manage CSMV activities/calendar, facilitate and organize meetings and recurring CSMV-related calls
• Create agendas, maintain minutes, and provide timely follow up on action items
• Act as liaison between CSMV leadership and internal/external stakeholders (e.g., DHA, DoD, VA, federal/state/local, and key military and veteran support orgs, etc.)
• Provide oversight of CSMV operations including procurement, record-keeping, expense and budget management, and other business needs and resources to ensure operational readiness
• Lead CSMV vendor management activities and relationships; manage and maintain contracts, SOWs, POs, invoices, payments, etc.
• Manage key issues and work to resolve to maintain CSMV contract compliance and responsiveness
• Streamline CSMV workflows and identify areas of risk and opportunity
• Ensure compliance with CSMV organizational and regulatory guidelines
• Lead the development and delivery of standard and ad hoc reporting and analysis of CSMV operational metrics
• Oversee onboarding of new CSMV staff and drive a culture of caring, delivery, and accountability
• Support the planning and execution of CSMV/TRICARE CPD projects, implementations, pilots, and initiatives
• Assist in tracking of timelines, milestones, deliverables in collaboration with project managers and workstreams
• Develop and provide oversight of all internal and external CSMV communications forums
• Create and deliver executive level presentations that identify key insights and key actions that support CSMV strategy and business objectives
• Manage and address inquiries from internal/external stakeholders professionally and efficiently
• Maintain internal departmental databases, records and files related to CSMV operations e.g., shared digital filing system with master documents including presentations, contracts, etc.
• Ensure data accuracy and confidentiality in line with CareSource/CSMV, HIPAA, and managed care standards
• Lead the planning, coordination and execution of CSMV strategic event activities including DHA site visits/follow up meetings, strategic planning sessions, hosting VIP stakeholders, national conferences/meetings, and market-based meetings/events
• Perform any other job duties as requested

Education and Experience:

• Bachelor's degree equivalent years of relevant work experience is required
• Minimum of five (5) years of experience in health care operations or related is required
• Military background and/or experience is preferred
• CRM experience is preferred

Competencies, Knowledge and Skills:

• Intermediate proficiency level with Microsoft Office
• Exceptional verbal/written communication skills
• Professional demeanor and an ability to interact effectively with diverse stakeholders
• Strong problem-solving and critical thinking skills
• Resourceful in addressing challenges and anticipating needs
• Strong knowledge of managed care principles, health plan operations and regulatory
• Ability to balance competing priorities in a fast-paced environment with minimal direction
• Collaborative managerial skills with exceptional analytical, presentation and interpersonal skills
• Effective team player who can lead efforts across disciplines
• Attention to detail and project management skills
• Ability to oversee and deliver multiple deliverables across projects and deadlines
• Ability to work through ambiguous situations and to proactively take action without instruction

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Up to 20% travel to meet the needs of the business may be required
• Ability to lift up to 50 pounds on occasion

Compensation Range:

$110,800.00 - $193,800.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salar