Parts Manager

Description

Essential Job Functions

• Work directly with customers, in person, via email, and over the phone
• Prepare quotes
• Establish parts availability and place parts orders
• Maintain an efficient level of inventory and an accurate inventory count
• Make sure parts are organized so they are easily located and accessible by personnel extraneous to this parts department
• Maintain proficiency with electronic business system and other computer programs
• Effectively engage departmental personnel; develop an energetic staff focused on customer satisfaction
• Communicate, monitor, and enforce effective processes within the parts department
• Work cooperatively with Corporate Parts Manager and parts managers at the other locations to ensure consistency within the company
• Manage the department schedule and prioritization of tasks
• Manage parts warranty and return claims within required timeframe to receive maximum credit
• Oversee the handling of obsolescent parts
• Build and maintain good working relationships with the other departments in the dealership
• Manage parts orders to maximize customer satisfaction and minimize shipping costs
• Work extended hours and Saturdays when necessary
• On Call as needed

Requirements

• Previous parts counter experience
• High school diploma or equivalent
• Ability to respond quickly, efficiently, and professionally to demands and requests from customers
• Strong verbal and written communication skills
• Ability to cultivate and maintain excellent customer relationships
• Ability to work calmly under pressure and act with a sense of urgency
• Ability to promote a customer-first mentality within your team
• Leadership experience: ability to tactfully instruct and coach personnel
• Ability to handle and resolve interpersonal conflict
• Effective planning, organizational, and time management skills and the ability to multi-task
• Attention to detail
• Ability to work independently
• Ability to analyze and interpret internal reports
• Background in agriculture and knowledge of farm equipment
• Ability to use a computer and business software
• Experience in parts sales and customer service
• A cooperative, service-oriented attitude
• Ability to work well with other departments, even when there are differing priorities
• Familiarity with Case IH and Kubota equipment and parts
• Ability to work extended hours and Saturdays when necessary

Physical Requirements

• Must be able to stand for long periods of time with walking, climbing stairs, reaching, pushing, pulling, leaning, twisting, and kneeling
• Ability to lift items u to 75 lbs.
• Fitness to work in adverse and extreme weather conditions

Preferred Qualifications

• Prior management experience
• Basic understanding of financial principles relative to parts department operations
• Thorough knowledge of the parts we sell
• Class E driver's license
• Forklift certification
• Candidate is required to successfully pass the pre-employment screenings which include background check, pre-employment drug testing as well as driving record evaluation

Classification: Exempt-FT

Reports to: Branch Manager

EOE