Service Project Manager 3

The Service Project Manager (SPM) meets the overall qualifications of a Regional Service Manager (RSM). He is responsible for managing assigned projects, drafting and implementing policies and procedures, and other activities that help achieve the department’s goals and objectives. This position supports the service management team and, at times, may be called on to fill in for an RSM in managing a territory.  Strong leadership and influence skills, coupled with optimizing both the customer experience and the business objectives, are essential for SPM’s success.

Organizational Structure:

The Service Project Manager reports to the Field Service Senior Manager and leads all assigned Service Projects. This may include but is not limited to NPIs, Software Applications, process improvements, and cross-platform initiatives.  The SPM may be called on to fill in for Regional Service Managers.

ESSENTIAL JOB FUNCTIONS:

1. Ensure that projects are managed and delivered on time, within budget, and meet project objectives.
2. Ensure projects are consistent with corporate quality and regulatory policies.
3. Build cohesive project teams and cross-functional program teams. Leader and motivate employees to meet company-defined deadlines.
4. Coordinate and complete projects across functional areas (Marketing, Quality, Regulatory Affairs, Purchasing, Operations, and IT Applications). Coordinate with operational management to allocate appropriate human resources based on project needs and schedule.
5. Assist regional service managers and service development engineers with technical input as necessary.
6. Provide service backup coverage for vacant regions or other reasons that may require additional support (i.e., PTO, Leave of Absence).
7. Play a key role in CRM projects about service. This includes being a role model for usage, initiating new projects for service-related processes, and supporting the positive and successful implementation and continual improvement of the CRM.
8. Work with key influencers in the organization to drive the adoption of projects.  Monitor adoption rates and make necessary corrective actions to ensure complete adoption and compliance
9. Play a vital role in the introduction of new products.  This includes but is not limited to coordinating with multiple members of the Service Team, Learning and Development, R&D, and L&D.
10. Share knowledge to ensure Field Service Engineers are practical and efficient in their production and productivity. Also, they may share knowledge within a specific area of expertise or provide cross-training across other groups to work as a team effectively.
11. Serve as a role model to adopt new methods, procedures, and techniques for department, organizational, and cultural changes.
12. Communicate openly, clearly, proactively, and positively to inform and engage employees in a multicultural environment.
13. Ask questions and actively listen to the needs of the Field Services Department’s internal and external customers; consider the impact of the department on other departments and work to follow through and resolve internal and external customer service challenges promptly.
14. Solicit ideas and opinions; empower employees and recognize their positive contributions.
15. Become an independent employee able to analyze problems, formulate plans to overcome challenges, and finish high-quality work quickly. To make sound and logical decisions, choose the appropriate courses of action based on the parameters of the situation at hand, and use continual improvement problem-solving skills.
16. Understand Mizuho OSI’s business objectives and the relationship between the Department and those objectives; support and follow the Corporate Vision, Mission, and Values Statements to maintain the services and quality levels set by Mizuho OSI and continually enable Mizuho OSI to be a great place to work.
17. Understand, follow, and support Mizuho OSI’s internal Quality System policies, procedures, and work instructions, including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and relevant International Standards).

Requirements

EDUCATION AND EXPERIENCE: A High School diploma with at least two (2) years of technical service or build-to-order technical product manufacturing experience is required. A bachelor’s degree in mechanical engineering, Project management, and/or electrical applied science or related field and experience in a medical device environment is preferred. A minimum of two (2) years of leadership experience or an equivalent combination of education and experience is preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Ability to read blueprints, schematics, manuals, and other specifications.
2. Excellent