Sr. Customer Support Engineer - Life Science

Job Title

Sr. Customer Support Engineer - Life Science

Location(s)

Barcelona, Tres Cantos (Madrid)

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Purpose

Impact sales of Revvity by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company.

Impact positively on the overall performance of the Revvity Business by maintaining a flexible approach to work. Planning and executing work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance.

He/she will be located in Barcelona area, but willing to travel around 50% of his/her time at customer sites in all Spain.

Key Responsibilities:

• Performs field service as advised by the call dispatch staff/system in conjunction with the Service Leader, carrying our repairs, maintenance and installation of Diagnostics and Life Sciences systems and their peripherals and accessories. Provide basic onsite user training on our systems.

• Organizing routine maintenance allocated on a monthly basis.

• Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.

• Manage all required reporting in accordance with our SLA's : Service Documentation, Service Reports, Time Sheets, Expenses Claims, etc on a weekly basis.

• Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. 

• In accordance with the Quality Management System, follow and respect our internal guidelines and procedures.

• Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.

• May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.

Qualifications:

Certificate of Higher Education or equivalent in Electronic Engineering, Chemistry or Biology to senior school level.

Experience:

• 5 years of experience in a related Customer Service Environment.

• Proven experience in a laboratory environment (academic, pharmaceutical, research etc.) with a troubleshooting approach.

• Successful experience in maintenance (preventive and/or curative)

• An experience and/or knowledge of any instrument from our portfolio is a real plus: Immunoassay's Screening Platforms, LC/MS, DNA extractors, Plate Readers, Hight Content Screening Confocal Systems, In Vivo Imaging, Liquid Handling, Radiometric Detectors, etc...

• Expert PC user with a knowledge of Microsoft, ability to network PCs and an appreciation of Laboratory Information Systems.

• Background in Electronics preferably gained in a high technology service environment, together with an understanding of analytical and clinical instrument applications.

• Problem solving and logic mindset and therefore creative and innovative when facing complex and unpredicatable challenges.

• Must have excellent people management and motivational skills.