Maintenance Lead

Description

About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Position Summary:

The Maintenance Lead is responsible for year-round maintenance operations, coordinating daily tasks while ensuring the safety, functionality, and appearance of the property. This is a hands-on leadership role requiring a versatile maintenance professional who is comfortable working independently during the slower winter months (November through January) as the sole maintenance team member. 

Experience operating small machinery is essential, and candidates must be CPO certified or willing to obtain certification. Strong communication, organization, and problem-solving skills are key to maintaining a safe, well-maintained property and delivering an exceptional experience for guests and residents alike.

Performance Objectives:

• Establish, prioritize, and follow up on daily maintenance work to be completed by the maintenance team.
• Ensure the efficient and thorough completion of assigned work orders
• Oversee maintenance projects and manage on-site contractors
• Work with General Manager to establish emergency maintenance on-call schedule
• Assist in all aspects of resort maintenance and repair of grounds, facilities, amenities, and various utility systems
• Safely perform duties, adhering to all safety procedures and properly using safety equipment
• Adhere to health, safety, and OSHA standards in all maintenance activities
• Ensure proper maintenance of all community vehicles and equipment
• Ensure safe storage of all hazardous chemicals/equipment
• Maintain inventory of equipment, tools, and supplies
• Conduct regular inspections of resident/guest sites and issue rule reminders, violation notices, and follow-ups according to resort guidelines.
• Participate in the selection of contractual services as requested by the general manager
• Assist the General Manager with aspects of the Capital Expenditures Program, including reviewing budget variances, as needed
• Ensure adherence to all company operating procedures
• Other duties as assigned

Requirements

Key Competencies:

1. Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence
2. Effective Communication: Ability to convey information clearly and persuasively to individuals and groups of customers or associates
3. Adaptability: Capable of applying common sense understanding to carry out instructions provided in various formats, whether written, oral, or diagram form
4. Problem-Solving Abilities: Skilled in addressing challenges that may arise, particularly those involving multiple variables in standardized situations
5. Maintenance Management: Demonstrated ability to establish, prioritize, and oversee daily maintenance tasks for the maintenance team, ensuring efficient completion and thoroughness. Skilled in coordinating maintenance projects and managing on-site contractors to achieve timely and satisfactory results
6. Facility Maintenance Expertise: Experienced in all aspects of grounds and facility maintenance, including repair of amenities and various utility systems. Capable of prioritizing tasks and following up on completed work to ensure the upkeep of the facility
7. Compliance and Safety: Thorough understanding and adherence to health, safety, and OSHA standards in all maintenance activities. Proficient in the safe use of equipment and proper handling of hazardous chemicals, ensuring the safety of oneself and others
8. Inventory Management: Competent in maintaining inventory of equipment, tools, and supplies, ensuring availability when needed for maintenance tasks
9. Leadership and Collaboration: Skilled in collaborating with General Manager to establish maintenance schedules, emergency protocols, and capital expenditure plans. Able to lead a maintenance team effectively, providing guidance and support as needed

Education & Experience:

• High School Diploma or equivale