Regional Director of Health Center Operations

Planned Parenthood of the Pacific Southwest is one of the largest providers of sexual and reproductive healthcare in Southern California, operating 20 health centers throughout our three-county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest” for more information about our organization: https://bit.ly/WeArePPPSW.
Care. No Matter What.
The Regional Director of Health Center Operations provides strategic and operational leadership for a portfolio of PPPSW health centers. This role is responsible for the overall operations, performance, and success of assigned sites, ensuring each center is high-functioning and delivering exceptional care and service. The Regional Director leads initiatives focused on operational effectiveness, staff engagement, patient experience, change management, and the development of strong health center leadership teams.
They are accountable for meeting health center goals by advocating for necessary resources, managing budgets and expenses, leveraging existing systems and tools, and collaborating closely with cross-functional partners across the organization.
This position requires regular travel to Riverside County health centers—visiting each health center at least twice per month, and more frequently as needed—to work directly with center leadership and staff in support of both day-to-day operations and long-term strategic objectives.

Minimum Requirements:

• Bachelor's Degree or equivalent experience in health related field - Required
• 5+ years of experience supervising teams of 10+ people in a health care environment - Required, and
• 5 + years of experience working in a health care setting, i.e. community health, urgent care or managed care environment, with strong knowledge of health care issues and policies - Required, and
• 5 + years of proven experience analyzing data to identify trends and opportunities for continuous improvement - Required, and 
• 5+ years of proven experience impacting with patient flow efficiencies and patient experience - Required
• Master's Degree in Business Management, Health Care Administration or equivalent - Preferred
• 1+ years of experience Experience managing multiple locations and/or programs - Preferred

In this role, you'll get to:

• Responsible for the financial, clinical and operational performance of the health centers including cross-center standardization, and standardized workflows. 
• Ensures consistent management approach across Health Centers.
• Participates in strategic planning and coordinates implementation of operational initiatives.
• Oversees Lead Clinicians and Health Center Managers in performing the following:
• Interview, hire, and retain health center staff – final decision-making authority jointly with Lead Clinicians and Health Center Managers.
• Drives continuous course correction activities for health center operations that are not meeting quality or performance measure expectations.
• Provides mentorship and guidance on optimizing effectiveness with health center manager/lead clinician dyad partners.
• Holds Lead Clinician and HCM accountable to job responsibilities and meeting established goals/metrics. 
• Ensures consistent and standardized implementation of new initiatives through providing oversight, direction, and support to the Lead Clinicians and Health Center Managers.
• Ensures proactive management of patient access and compliance to scheduling and template management policies; escalates ad hoc and systematic issues to Access Director.
• Collaborate with other departments and resource staff to facilitate matrix management model for support, training and performance management 
• Maintains Quality Management systems within the health centers in conjunction with Clinical Support and Quality Department.
• Participates routinely in affiliate-wide leadership meetings and shares best practices to other affiliate leaders.
• Aligns with the direction provided by the Clinical Quality and Support Group. 
• Enforces performance standards and programmatic compliance.
• Ensures compliance to Planned Parenthood clinical standards and quality of medical care by identifying areas of improvement, communicating perceived needs to appropriate persons, and participating/leading in development of improvement plans.
• Works in collaboration with Lead clinicians and MA Supervisor to ensure MA clinical staff meet or exceed competencies.
• Responsible for ensuring clinical center staff are aware of roles and understand available resources for supportive team collaboration.
• Ensures lead clinician accountability to ensure adherence to provider workflows, top of li