Magnolia Table - Front of House Supervisor

<p><strong>SUMMARY</strong></p> <p>At Magnolia, the Front of House Supervisor is responsible for ensuring exceptional guest experiences by leading front-of-house operations during service, maintaining smooth guest flow, and addressing real-time service needs. This position supports team performance through on-the-floor coaching, clear communication, and adherence to Magnolia’s standards. The Front of House Supervisor acts as a key connector across teams, helping execute daily operations and elevate the overall guest experience. This position works from Magnolia Table in Waco, Texas. It reports to the Assistant Front of House Manager and may have supervisory responsibilities.</p> <p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p> <ul> <li>Deliver exceptional guest experiences that reflect and uphold Magnolia’s hospitality standards, ensuring every interaction embodies warmth, professionalism, and attention to detail</li> <li>Support daily front-of-house and retail operations, ensuring seamless guest flow, strategic seating coordination, effective communication with the kitchen, and appropriate floor coverage across all service areas</li> <li>Support real-time service execution by proactively communicating wait times, addressing immediate service challenges, and escalating operational issues as needed</li> <li>Provide in-the-moment coaching and guidance to team members to reinforce service standards, efficiency, and guest engagement</li> <li>Serve as a key point of communication during service, ensuring timely and accurate dissemination of operational updates related to wait times, menu availability, floor plan changes, and staffing needs</li> <li>Support ongoing training efforts by reinforcing knowledge of menu offerings, seasonal features, beverage programs, and Magnolia standards</li> <li>Professionally address and resolve guest concerns, feedback, and escalated service issues with urgency, discretion, and a hospitality-driven approach</li> <li>Assist leadership with staffing adjustments during service and provide input on scheduling needs</li> <li>Support Take Away Market operations as needed, ensuring product quality, merchandising standards, adjusting product in NetSuite, and efficient workflows</li> <li>Ensure timely and accurate documentation of routine time and attendance occurrences, while escalating formal corrective actions to leadership</li> <li>Support adherence to sanitation, food safety, and workplace safety standards</li> <li>Support implementation of company initiatives, operational strategies, and process improvements that enhance the Magnolia guest experience and operational excellence as directed by leadership</li> <li>Act as a leadership presence, modeling professionalism, composure, and service excellen