Web & Digital Media Specialist

OUC - The Reliable One, is presently seeking a Web & Digital Media Specialist to join the Marketing & New Products division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.

We are looking for a creative, detail‑oriented digital media professional to support the day‑to‑day maintenance and updates of OUC’s digital channels. In this role, you will update and manage content across OUC.com, OUC360, internal sites, and customer email communications to ensure timely, accurate, and on‑brand digital experiences. You will work within a ticketing workflow to complete routine web updates, digital asset changes, customer alerts, and data management tasks while supporting the Marketing business unit’s digital needs.

As a key member of the Digital & Marketing team, you will help ensure that web content, emails, and digital media align with brand standards and user needs. You will assist in creating custom webpages and digital elements, design digital media assets, support email deployments, update analytics dashboards, and help maintain the customer email database. This role also supports urgent or high‑priority digital communications during storms or outages. You will collaborate with internal departments and work closely with the Senior Web & Digital Media Specialist to keep all digital channels functioning effectively.

This position follows a 40‑hour hybrid schedule, with Tuesday through Thursday in the office and Monday and Friday remote. It also includes occasional planned after‑hours support, approximately six times a year.

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do.

The ideal candidate will have:

• Bachelor’s degree in Graphic Design, Digital Media, Marketing, Communications, or a related field OR an equivalent combination of education, training, and experience
• Minimum of three (3) years of experience in web content management, digital media production, or digital communications
• Experience creating, writing, editing, proofreading, scheduling, and designing digital content and assets—including graphics, video, audio, banners, and interactive elements
• Working knowledge of digital marketing principles, Adobe Creative Suite, CMS platforms (WordPress preferred), email platforms, Google Analytics/Looker Studio/Search Console, and marketing automation/CRM tools (Salesforce preferred)
• Familiarity with HTML/CSS/JavaScript and test/dev/prod environments, UI/UX and accessibility principles, SEO and performance metrics, website optimization tools, broadcast/alert systems, and AI tools for digital content creation
• Ability to interpret analytics, communicate clearly, create user‑friendly digital content, collaborate effectively, and stay organized and proactive while managing multiple deadlines
• Ability to work a hybrid schedule (40 hours/week) with on‑site presence Tuesday–Thursday and remote work Monday and Friday, along with willingness and ability to provide planned after‑hours support approximately six times per year.

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities 
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