Story Land - Retail Sales Host (Seasonal)
Herschend FamilyAbout the role
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops.The outgoing and service-oriented Retail Host provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience.
We are currently looking for a:
Story Land - Retail Sales Host (Seasonal)
Roles & Responsibilities:
Roles & Responsibilities:
Welcome and greet all guests with a smile as they enter retail locations
Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products
Maintain knowledge of current sales and promotions; promote these events to prospective guests
Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling
Resolve guest concerns in a courteous and prompt manner
Operate all POS equipment accurately to finalize all purchases
Ensure merchandise is well stocked, organized, and presentable for our guests
Ensure the retail locations are clean and safe for our guests
Refold or rehang clothing items as necessary
Assist managers and supervisors with monitoring inventory control methods
Process and return damaged merchandise in accordance with company policies
Operate mobile retail carts, when applicable
Rotate food and beverage products according to department standards and in compliance with health code regulations
Safely and properly use a step ladder to reach higher shelving
Remain vigilant for possible theft from guests or other employees
Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
Report maintenance or safety concerns to a supervisor or manager in a timely manner
All other duties assigned by leadership
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