Senior Software Engineer

Job Description

Senior Software Engineer – IT Asset Management Integrations (Full-Stack)

Location: This role follows a hybrid work model, requiring candidates to be based in Madison, San Francisco, or Austin.

Join Zendesk and Build the IT Asset Management Integrations Platform

Zendesk is expanding its IT Asset Management (ITAM) capabilities with a new product focused on enterprise-scale asset tracking, lifecycle automation, and compliance-driven IT workflows. As part of this initiative, we are forming the ITAM Integrations team, a dedicated sub-team responsible for building the integrations platform that connects external IT asset management systems to Zendesk ITAM. This platform will enable seamless data ingestion, synchronization, and automation for third-party IT asset sources, procurement systems, and compliance tools.

We are looking for a Senior Software Engineer with a backend or full-stack focus to develop and scale the ITAM Integrations platform. This role requires deep expertise in integration architecture, scalable data ingestion, and automation-driven asset lifecycle management. If you’re passionate about building robust API integrations, solving complex data processing challenges, and working on a high-impact engineering team, we’d love to hear from you.

What You’ll Be Doing

• Develop and Scale the ITAM Integrations Platform

• Design and build enterprise-grade integration workflows, enabling real-time asset synchronization between external IT asset management systems and Zendesk ITAM.

• Develop data ingestion pipelines to efficiently process large-scale asset records from CMDBs, software inventory tools, procurement platforms, and governance systems.

• Build and optimize high-scale API-driven integration components, ensuring seamless asset data exchange between Zendesk and external ITSM and ITAM ecosystems.

• Implement event-driven architectures, supporting real-time asset status changes, compliance checks, and lifecycle tracking automation.

• Optimize backend performance, ensuring low-latency asset imports, scalable API interactions, and high-throughput processing of structured asset data.

• Technical Collaboration & Cross-Team Work. Work closely with Engineering Managers, Product Leaders, and ITAM Platform Engineers to define integration best practices and technical standards.

• Participate in architectural design reviews, advocating for extensible API designs, structured data modeling, and scalable event-driven ingestion frameworks.

• Collaborate with external API providers, ITSM platforms, and compliance vendors, ensuring seamless interoperability with industry-standard IT asset tracking tools.

• Contribute to internal platform-wide engineering initiatives, ensuring reliability, security, and observability in IT asset integrations.

• Provide mentorship and technical guidance to junior engineers, fostering a culture of high-quality code, performance optimization, and test-driven development.

• Solve Enterprise-Scale IT Asset Management Challenges

• Architect multi-source integration pipelines, capable of handling millions of asset records from various IT ecosystems.

• Implement workflow automation models, enabling businesses to automate IT asset provisioning, decommissioning, and software license tracking.

• Enhance observability, monitoring, and security for high-scale asset ingestion workflows, ensuring auditability and governance compliance.

• Enable configurable integration frameworks, allowing customers to define asset import policies, automated updates, and rule-based enforcement mechanisms.

What You Bring to the Role

Required Qualifications

• 5+ years of experience in backend or full-stack software engineering, with expertise in integration platforms, asset data ingestion, or API-driven automation.

• Strong backend development experience in Ruby on Rails, designing scalable, event-driven API ecosystems.

• Experience developing data ingestion and synchronization frameworks, ensuring seamless interoperability between asset management systems and ITSM platforms.

• Strong knowledge of event-driven architectures, integrating message queues, pub/sub systems, and real-time asset change tracking.

• Deep understanding of multi-tenant SaaS integration architectu