Trainer II - UKG Dimensions/Oracle ERP - Digital and Technology Partners - Hybrid

The Training Specialist II organizes, prepares and conducts IT training courses for end users, working closely with the applications team in understanding the configuration of each system, and supports end users in ongoing use of the system.    This individual also participates in the creation of new training programs and presentation materials, and may conduct training sessions for IT personnel on system and process updates.

1. Organizes, prepares and conducts training courses and orientation sessions for client personnel (IT and end users).
2. Create and manage training materials with respect to TimeKeeping on UKG Dimensions, Oracle Financials, other systems as needed by the Ancillary Services
3.  Maintains and prepares records on attendance, employee progress and program effectiveness. 
4.  Catalogue and maintain manuals and other training materials for training library.
5.  Support end-users via on-site support, telephone, or pager coverage.
6. Works with application team through the entire life cycle of the implementation to become knowledgeable in decisions affecting use of the system and specific configuration for each implementation.
7. Ability to engage both an onsite and virtual audience
8. Seek and deliver ongoing feedback to peers and leadership to grow and develop the organization, yourself, and each other
9. Staying current on new products, industry trends, and customers training needs
10. Achieve high customer satisfaction results in line with company goals and metrics
11. Performing administrative tasks in a timely manner, to support training activities, business operations
12. Trains and mentors less experienced Training Specialists and may function in a Lead role in the absence of leadership.
13. Performs related duties as assigned or requested.
14. Seek and deliver ongoing feedback to peers and leadership to grow and develop the organization, yourself, and each other
15. Participate in customer calls, pre-sales education-related activities as requested

Education:

• Bachelors degree or an equivalent combination of education and work experience.

Experience:

• 2+ years of experience in creating training content for UKG Dimensions, Oracle ERP
• 3-4 years of experience in training in an IT environment, or an equivalent combination of education and work experience.
• Provided metrics on progress
• 3-5 years of experience Delivering Instructor Led Training preferred, including the following:
  • Knowledge of Adult Learning Theory
  • Strong Presentation and Classroom Management Skills
  • Ability to engage both an onsite and virtual audience.
  • Advanced knowledge of virtual delivery platforms and tools
  • Excellent customer-facing communication skills, including the ability to gather and clarify requirements, present solutions, and convey value, manage expectations, and deliver great customer care
  • Must be highly adaptable to change, and agile enough to pivot quickly when priorities change
  • Must be flexible and be able to work individually and in teams, influence changes, manage multiple commitments, demonstrate high attention 

 

Non-Bargaining Unit, 290 - DTP Business Applications - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical