Front Office Shift Supervisor

As the Front Office Shift Supervisor, you will lead a dynamic team to deliver exceptional guest experiences across multiple service areas. You’ll manage daily operations, coordinate with other departments, and ensure that service standards are consistently met or exceeded. This role also involves strategic planning, budgeting, and compliance oversight, making it ideal for a seasoned hospitality professional with strong leadership and organizational skills. 

• Prepares daily reports for management.
• Prepares work schedule for the front desk.
• Records and documents employee attendance and performance.
• Supervises and trains agents at the front desk.
• Ensures the department has the necessary equipment for daily operations.
• Assists in guest check-in and out, makes reservations, and answers incoming calls.
• Ensures each guest receives exceptional guest service and resolves guest complaints or disputes.
• Communicates with housekeeping on a regular basis regarding room status. 
• Promotes the hotel/casino and all its services and facilities while maximizing occupancy and ADR.
• Processes daily reports, reconciliations, journals, etc., and accurately and in a timely manner reports any problems or discrepancies immediately to the Front Office Manager or Hotel Manager.
• Assures the safety and security of all guests, customers, and co-workers, as well as protecting company assets.
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• Performs other job-related duties as assigned.

• Uphold safety, security, and company policy compliance 

• High School Diploma or GED required 

• Minimum of 1 year of hotel and guest service experience 

• Proficient in Microsoft Office applications 

• Familiarity with hotel property management systems 

• Ability to lift up to 50 lbs and stand for extended periods 

• Willingness to work varied shifts, including weekends and holidays 

• Comfortable working in diverse environments, including casino floors 

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. 

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. 

Here's what awaits you:  

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).  

• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.  

• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.  

• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts