Customer Service and Order Management Specialist

Who We Are 

At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry. 

 

What We Do 

Since our start in 1962, we have built industry relationships on the foundation of trust and action. We turn information into insight. We convert insight into programs. We drive programs that consistently deliver results to our clients, on their timeline.

We have more than 300 associates and multiple offices throughout the country. We represent top brands in many categories such as confection, snack, grocery, beverage, frozen, dairy etc. 

 

Overview of Role  

• The Customer Service/Order Management Specialist role provides excellent, timely, accurate and professional customer service to clients, customers, and internal sales departments. This role requires strong communication, problem solving and data entry skills. 
• Hybrid; in office 2 days/week (Wednesday & Thursday) Schaumburg, IL

 

What you will do at C.A Carlin 

• Provide excellent, timely, accurate and professional customer service. 
• Manage incoming orders and input into order entry system. 
• Review orders for accuracy and completion. 
• Assist customers/clients with questions or problems on their orders. 
• Maintain necessary data within order entry system to ensure efficient processing.
• Work on a variety of web-based client systems.
• Communicate openly with clients, customers, and internal sales department to resolve inquiries. 

 
What You Should Bring to the Table 

• Strong Microsoft Excel experience 
• Experience with Outlook
• Flexible with excellent customer service and communication skills 
• Problem solver with strong analytical skills 
• Ability to work well under pressure
• Accurate data entry skills
• Ability to work as part of a team as well as independently
• Excellent organizational skills with focus on detail

 

You Will Stand out if you have 

• Prior experience with a CPG broker/ manufacturer
• Prior experience supporting a sales team

 
Perks 

• 16 days of PTO 
• 11 paid company holidays per year  
• 2 paid volunteer days per year  
• 3 months fully paid parental leave (regardless of gender)  
• Medical, dental, and vision  
• Paid company life insurance  
• 401k with company match  
• Summer hours (half day Fridays from Memorial Day thru Labor Day)  

 

Come As You Are  

C.A. Carlin is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experi