Discontinuation of Therapy Lead

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Discontinuation of Therapy Lead

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a DOT Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Providing leadership, training, and mentorship to DOT CSRs to ensure high-quality service delivery and adherence to DOT Standardization Program standards.
• Managing escalated calls, researching and resolving customer issues, and supporting problem resolution in accordance with SOPs, HIPAA, and regulatory guidelines.
• Monitoring daily reports, tracking error trends, coaching staff, and ensuring worklist completion for unbilled accounts.
• Identifying and recommending process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Serving as the primary resource for the region, offering backup support to supervisors and leading special projects.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher from an accredited institution AND Two (2) years of healthcare customer service experience with familiarity in medical terminology.

In addition to the above requirements, the following are also required:

• One (1) year of experience in Discontinuation of Therapy (DOT) processes
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Additional qualifications that could help you succeed even further in this role include:

• Experience in a post-acute care setting (Home Health, Skilled Nursing, Wound Care, or similar)
• Strong customer service, problem-solving, and communication skills
• Ability to multi-task, adapt to change, and maintain confidentiality
• Previous leadership or mentoring experience (external candidates only)

Work location: Hybrid–San Antonio, Texas
Travel: May include up to 10% domestic
Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $54,530 - $66,647, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible S